Technical Services Support (Central/6 Month Contract/Up to $2800)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking a Technical Services Support to provide administrative and technical coordination for the Technical Services team in Singapore, handling service notifications, replacement cases, and customer inquiries.

The role involves data management, documentation, occasional site visits, and supporting after-sales operations to ensure high customer satisfaction. Proficiency in Excel and CRM systems is preferred.

Qualifications

• Engineering background or related technical qualification.
• Diploma in Mechanical Engineering or ITC certification.
• Basic understanding of mechanical products and troubleshooting.
• Experience with CRM and service management systems.
• Proficient in Excel and MS Office.
• Strong communication and organizational skills.
• Willing to perform office-based tasks and occasional site visits.

Responsibilities

• Support the Technical Services team with administrative and coordination tasks.
• Manage Service Notifications and replacement cases for Singapore.
• Respond to simple technical enquiries via C4C CRM.
• Coordinate DHL replacement shipments and update Excel trackers.
• Assist with documentation, data entry, filing, and paperwork.
• Accompany team on site visits when required.
• Support ad hoc projects and operational tasks.

Skills

Engineering background

Technical qualification

Mechanical product knowledge

CRM / service management

Communication

Organizational skills

Site visits readiness

Education

Diploma in Mechanical Engineering

ITC (Institute of Technical Certification)

Tools

CRM systems

Microsoft Excel

Microsoft Office

Job description

Role Summary

The Technical Services Support provides administrative and technical support to the Technical Services team, ensuring smooth management of service notifications,replacement cases, and customer enquiries. The role supports after-sales service operations through effective coordination, documentation, data management, and occasional participation in site visits, contributing to a high standard of customer satisfaction and service excellence.

Key Responsibilities

• Support the Technical Services team with administrative and technical coordination tasks.
• Manage and process Service Notifications (SN) and replacement cases for the Singapore market.
• Respond to simple technical enquiries received via C4C (Customer Relationship Management System).
• Coordinate DHL replacement shipments and maintain status updates in Excel tracking files.
• Assist with documentation, data entry, filing, and other technical-related paperwork.
• Accompany the Technical Services team on site visits when required.
• Support ad hoc projects and operational tasks as assigned.

Essential Skills & Competencies

• Technical or Mechanical Engineering background preferred.
• Possess ITC (Institute of Technical Certification), Diploma in Mechanical Engineering, or equivalent technical qualification.
• Basic understanding of mechanical products, troubleshooting, or technical documentation.
• Comfortable working with CRM and service management systems to manage customer cases, track service requests, maintain accurate records, and generate reports.
• Proficient in Microsoft Excel and Microsoft Office applications.
• Good communication and organizational skills.
• Willing to perform both office-based support and occasional site visits.

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