Technical Services Officer

Sika Schweiz AG (Group); Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

Sika Schweiz AG (Group) is seeking a Technical Service & Support professional in Singapore. In this role, you will provide innovative methods for preparing cured samples and act as a technical support to the sales team. Key responsibilities include conducting product training, handling customer complaints, and ensuring technical guidance during product applications.

You will assist in product development and production optimization, maintain records of test data, and ensure safe laboratory practices are followed. The ideal candidate should possess strong analytical skills and be experienced in technical support.

Qualifications

• Experience in providing technical support and product training.
• Ability to handle customer complaints and conduct site visits.
• Strong analytical skills for analyzing test results and proposing improvements.

Responsibilities

• Provide technical support to sales team and customers.
• Assist in product development and production optimization.
• Prepare and maintain records of test data and findings.

Skills

Technical support

Product training

Customer relationship management

Analytical skills

Job description

Technical Service & Support

To provide and innovate the method to prepare cured samples / sample blocks as a technical support to sales team & admixture business. Act as an active member to provide technical support such as conduct product training and demo to sales team, applicators & end users. Act as technical service provider to handle customer complaints including site visits & follow-up as well as preparing investigation reports. To carry out site visit to ensure systems were carried out in the correct method and meet customer expectations. Build positive working relationships with applicator customers, conduct quality reports, and assess competency levels via practical assessments. Provide expertise in technical support to sales team & customer for pre- and post-sales.

Product Application & Development

Assist in product development & production optimization exercise to meet business needs. Provide technical guidance/assistance to customers for product application, troubleshooting through engaging salespersons, customers and carry out lab test to share and enhance customer product knowledge. Responsible for the accurate preparation of samples according to product formulation, to cater for laboratory evaluation as well as upon customer requests. Provide technical advice in relation to admixture products to internal staff with the objective of raising the technical capabilities of the organization.

Other Responsibilities

Prepare and maintain record of all in-house & external test data to ensure traceability of critical & important information. Analyse test results and report findings as well as put forward recommendations for improvement where necessary. Ensure safe practices are followed at all times. Ensure that lab tools & equipment used are clean and well maintained after use. Maintain cleanliness of laboratory after each trial or testing activity. Revalidate expiring admixture products. Communicate with independent laboratories & other external parties for all company products related testing.