Sales Coordinator/Administrative

Astar Laboratory Pte Ltd; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

Astar Laboratory Pte Ltd is seeking a Customer Service/Project Coordinator to respond to client inquiries, coordinate sample registrations in LIMS, and manage domestic and international logistics for samples and shipments. You will ensure timely updates and accurate records across LIMS and CRM while delivering excellent service.

You will onboard new clients, guide on submission processes, and liaise with internal teams for re-testing, investigations, and changes.

Qualifications

• Diploma or Bachelor's degree in a relevant field.
• 1–2 years of experience in customer service, client relations, project coordination, or laboratory operations. Fresh graduates welcome.

Responsibilities

• Respond promptly to client inquiries regarding pricing, testing capabilities, sample status, quotations, and submission requirements.
• Manage projects by serving as the primary point of contact, ensuring proactive communication and timely project updates.
• Coordinate the registration of client samples through LIMS, ensuring accuracy and compliance with procedures.
• Plan and coordinate domestic and international logistics for sample collection, shipment, and delivery to global laboratory partners with regulatory compliance.
• Maintain accurate customer and project records in LIMS, CRM, and other systems.
• Deliver excellent customer service by addressing client needs while following company policies and service standards.
• Support new client onboarding by gathering project requirements and guiding on sample submission processes.
• Coordinate client requests for re-testing, analyses, OOS investigations, and method changes with internal teams.
• Investigate, manage, and resolve customer concerns with cross-functional teams.
• Organize conference calls and meetings between clients and internal teams for alignment.
• Monitor KPIs like TAT, service levels, customer satisfaction, and intercompany sales.

Skills

Communication skills

Organisational skills

Customer focus

Problem-solving

Independent & collaborative work

Proactive mindset

Education

Diploma or Bachelor’s in Business Admin, Life Sciences, Chemistry, Microbiology, Environmental Science

Tools

LIMS

CRM

Job description

• Respond promptly to client inquiries regarding pricing, testing capabilities, sample status, quotations, and submission requirements.
• Manage projects by serving as the primary point of contact, ensuring proactive communication and timely project updates.
• Coordinate the registration of client samples through the Laboratory Information Management System (LIMS), ensuring accuracy and compliance with established procedures.
• Plan and coordinate domestic and international logistics for sample collection, shipment, and delivery to global laboratory partners while ensuring regulatory and operational requirements are met.
• Maintain accurate customer and project records by entering and updating information in LIMS, CRM, and other business systems.
• Deliver exceptional customer service by making informed decisions that address client needs while aligning with company policies and service standards.
• Support new client onboarding by gathering project requirements, providing guidance on sample submission processes, and conducting online training for sample registration systems.
• Coordinate client requests for re-testing, additional analyses, Out-of-Specification (OOS) investigations, method changes, and other service-related requirements with internal laboratory teams.
• Investigate, manage, and resolve customer concerns or complaints in collaboration with cross-functional teams, ensuring timely and effective resolution.
• Organize and facilitate conference calls and project meetings between clients and internal teams to ensure alignment and effective communication.
• Monitor and report key customer performance indicators (KPIs), including turnaround time (TAT), service levels, customer satisfaction, and intercompany sales performance.
• Identify opportunities for process improvements, participate in continuous improvement initiatives, and support the implementation of operational enhancements.
• Perform ad-hoc duties as assigned.

Job Requirements

• Diploma or Bachelor's Degree in Business Administration, Life Sciences, Chemistry, Microbiology, Environmental Science, or a related discipline.
• Minimum 1-2 years of experience in customer service, client relationship management, project coordination, or laboratory operations. Fresh graduates are welcome.
• Excellent verbal and written communication skills with the ability to build strong client relationships.
• Strong organisational and multitasking skills with the ability to manage multiple projects and deadlines.
• Customer-focused with strong problem-solving and conflict resolution abilities.
• Able to work independently as well as collaboratively in a fast-paced environment.
• Positive attitude, proactive mindset, and a commitment to delivering excellent customer service.