Technical Service Team Lead - Semiconductor Equipment

LASERTEC SINGAPORE PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Lasertec Singapore Pte. Ltd. is seeking a Team Leader for the Service team to provide on-site or remote support to customers, lead repairs and installations, and drive process improvements.

The role involves developing manuals, reviewing SOPs, and guiding engineers in troubleshooting while ensuring thorough documentation. The ideal candidate holds a relevant electronics/mechatronics/science degree, has semiconductor experience, and can travel overseas on short notice.

Qualifications

• Bachelor’s or Master’s degree in Electronics, Mechatronics or related science field.
• Experience in customer support environment; semiconductor industry experience preferred.
• Knowledge of lasers and measurement instruments such as oscilloscope/spectrum analyzers.

Responsibilities

• Provide technical support to customers on-site or remotely.
• Assist with difficult machine repairs, installations and system upgrades.
• Analyze trends and recommend process improvements.
• Develop and review manuals and SOPs for machines.
• Monitor team performance.
• Guide Engineers on troubleshooting activities.
• Ensure documentation of service activities and customer reports.

Skills

Leadership

Customer support

Semiconductor industry experience

Oscilloscope knowledge

Laser knowledge

MS Excel

MS Word

Education

Bachelor's/Master's in Electronics/Mechatronics/Science

Job description

Lasertec Singapore Pte. Ltd. is seeking a Team Leader for the Service team to provide on-site or remote support to customers, lead repairs and installations, and drive process improvements.

The role involves developing manuals, reviewing SOPs, and guiding engineers in troubleshooting while ensuring thorough documentation. The ideal candidate holds a relevant electronics/mechatronics/science degree, has semiconductor experience, and can travel overseas on short notice.