Team Leader

LASERTEC SINGAPORE PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Lasertec Singapore Pte. Ltd. is seeking a Team Leader for the Service team to provide on-site or remote support to customers, lead repairs and installations, and drive process improvements.

The role involves developing manuals, reviewing SOPs, and guiding engineers in troubleshooting while ensuring thorough documentation. The ideal candidate holds a relevant electronics/mechatronics/science degree, has semiconductor experience, and can travel overseas on short notice.

Qualifications

• Bachelor’s or Master’s degree in Electronics, Mechatronics or related science field.
• Experience in customer support environment; semiconductor industry experience preferred.
• Knowledge of lasers and measurement instruments such as oscilloscope/spectrum analyzers.

Responsibilities

• Provide technical support to customers on-site or remotely.
• Assist with difficult machine repairs, installations and system upgrades.
• Analyze trends and recommend process improvements.
• Develop and review manuals and SOPs for machines.
• Monitor team performance.
• Guide Engineers on troubleshooting activities.
• Ensure documentation of service activities and customer reports.

Skills

Leadership

Customer support

Semiconductor industry experience

Oscilloscope knowledge

Laser knowledge

MS Excel

MS Word

Education

Bachelor's/Master's in Electronics/Mechatronics/Science

Job description

Lasertec Corporation provides various inspection and measurement solutions based on its expertise in applied optical technologies. Guided by the corporate philosophy of “Inventing for your success, inventing for the future”, our specialisation is in semiconductor-related inspection systems, and we strive to achieve further growth in the semiconductor industry where innovations keep driving market growth, by developing perfectly fit products to meet customer needs ahead of others.

As a subsidiary, Lasertec Singapore supports our customers’ needs with maintenance service for the mask inspection machines.

We are currently seeking a Team Leader (Service team) to join our team.

In this role, your responsibilities are to:

• Provide technical support to customers either on-site or remotely.
• Assist with difficult machine repairs, machine installations and system upgrades when necessary.
• Analyze trends and recommend process improvements.
• Develop and review Manuals and Standard Operating Procedures (SOPs) for machines.
• Monitor team performance.
• Provide guidance and support to Engineers on troubleshooting activities.
• Ensure proper documentation of service activities and customer reports.

This role requires you to:

• Have a Bachelor's Degree/Master's Degree in Electronics or Mechatronics or science related qualifications.
• Have intermediate proficiency in Microsoft Office Excel, Words.
• Have work experience in a customer support environment.
• Have work experience in a semiconductor industry for more than 3 years.
• Have knowledge in Laser, Oscilloscope/Spectrum analyzer/other instruments.

We are looking for someone who

• Is a team player and has strong leadership skills.
• Has strong interpersonal and coaching skills with good oral and written communication skills.
• Is able to travel overseas frequently and on short notice.
• Is flexible to work on selected weekends and public holidays (Following PM schedule).
• Has strong analytical and decision making capabilities.
• Is a hands-on technical leader with strong machine maintenance and troubleshooting skills.