Technical Service Engineer

Drew Marine; Singapore; On-site; SGD 45,000 - 75,000; Full time

Job summary

Drew Marine is seeking a Service Engineer I to provide on-site and remote technical assistance for oceangoing vessels, covering water and chemical treatment, energy management, and installation services. You will train crew and help ensure adherence to onboard programs and environmental standards.

The role involves collaborating with chief engineers and international maritime clients, inspecting equipment, and maintaining vessel records.

Qualifications

• Bachelor’s degree with 3–5 years’ experience, or 5–8 years of related experience in a technical Marine/Chemical role.
• Strong interpersonal skills when working with colleagues and international maritime clients.
• Strong verbal and written communication skills.

Responsibilities

• Analyze current application of Drew Marine programs aboard vessels.
• Evaluate Water Treatment and Energy Management program consistency via on-site analysis.
• Collaborate with Chief Engineers and marine officers on product applications.
• Provide solutions for increased efficacy and identify vessel needs.
• Supervise inspections, chemical cleanings, and installation/repair of equipment.
• Provide training to the crew.
• Maintain vessel information files with service reports and actionable knowledge.
• Visit accounts with Account Executives and Area Manager to understand client needs.
• Perform other tasks and projects as assigned.

Skills

Interpersonal communication

Verbal and written communication

Technical knowledge

Client service mindset

Safety and environmental stewardship

Maritime regulations understanding

Education

Bachelor’s degree in a technical field (Marine or Chemical industry)

Job description

The Service Engineer I is responsible for providing ocean going vessels with on-site and remote technical assistance regarding water and chemical treatment asset protection program adherence, energy management programs, cleaning solutions, welding, refrigeration and sealing products and installation services and repair of equipment. The Service Engineer I will investigate and approve operational quality of onboard programs, processes and system equipment and instruct vessel crew in the operation and maintenance of the programs and systems. Serves as company liaison with customer on administrative and technical matters for assigned projects.

Principal Duties and Responsibilities:

• Analyze current application of Drew Marine programs and products onboard vessels
• Evaluate consistency of Water Treatment and Energy Management programs through on-site sample analysis and observation
• Collaborate with Chief Engineers and marine officers about full scope and application of Drew Marine product line
• Provide solutions for increased efficacy of Drew Marine products and identify potential vessel needs
• Supervise, whenever necessary, inspections, chemical cleanings, and installation and repair of Drew Marine equipment
• Provide training to the crew
• Maintain vessel information files through the use of service/technical assistance reports and conceptualize information towards achieving actionable knowledge
• Visit accounts with Account Executives and Area Manager to better understand client needs & key contacts
• Other tasks and projects may be assigned from time to time

Required / Desired Knowledge, Experiences and Skills:

• Relevant Bachelor’s degree with 3-5 years’ experience, or 5-8 years of related experience, in a technical role in the Marine or Chemical industry
• Strong interpersonal skills when working with colleagues and international maritime clients
• Strong communication skills, both verbal and written
• Strong technical knowledge and experience
• Flexible and motivated work ethic, with desire to serve the needs of the clients
• Commitment to safe working practices and environmental stewardship
• Understanding of maritime regulations a plus