Service Engineer

Careers @ Focal Search; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Careers @ Focal Search in Singapore seeks an on-site Service Engineer to support the Service Manager and Superintendent Engineer with technical input for client interactions, coordinate service schedules, and deliver high-quality service reports.

The role requires at least three years in heavy equipment, maritime, or power plants, with hands-on experience in engines, turbochargers, propulsion, and field service, plus strict adherence to health and safety regulations.

Qualifications

• Minimum of three years of related experience in heavy equipment, maritime, or power plant industries.
• Practical experience with mechanical and automation systems, including troubleshooting, commissioning and field service work.
• Strong commitment to health and safety regulations.

Responsibilities

• Assist the Service Manager and Superintendent Engineer with technical input for client interactions such as appraisals and assessments.
• Coordinate service schedules with internal project managers, sales associates, and customers to meet deadlines and specs.
• Provide training and education to staff and customers on procedures and maintenance practices.
• Assist in warranty investigations and generate recommendations for headquarters.
• Record and document technical findings and provide service reports and parts advice in English.
• Coach and supervise less experienced technicians during maintenance, commissioning, and testing on site.
• Analyze defects, determine corrective actions, and implement technical solutions on site.

Skills

Health and safety compliance

Technical understanding (engines)

Troubleshooting

On-site supervision

Job description

• Assist the Service Manager and Superintendent Engineer with technical input for client interactions such as appraisals, assessments, and post-service comments.
• Coordinate service schedules with internal project managers, sales associates, and customers to ensure that contractual deadlines and technical specifications are met.
• Provide training and education to staff and customers, ensuring that proper operational and maintenance procedures are understood and followed.
• Assist in warranty investigations by determining the sources of issues and generating warranty recommendations for headquarters.
• Proactively collect market and technical information from service engagements to support sales prospects and ongoing service improvement activities.
• Execute complex commissioning, standard maintenance, repairs, overhauls, and troubleshooting on engines, turbochargers, auxiliary systems, and related goods in accordance with established guidelines and technical documentation.
• Assist with technical planning for service assignments, such as determining spare part requirements, analyzing technical data (work procedures, drawings, material lists), and verifying tools and spares.
• Perform a Last Minute Risk Analysis before beginning work and closely adhere to company Health, Safety, and Environmental regulations, including the proper use of Personal Protective Equipment.
• As an on-site technical point of contact, coach and supervise less experienced technicians during maintenance, commissioning, troubleshooting, and performance testing duties.
• Analyze defects, decide corrective actions, and implement technical solutions on-site, conferring with the Superintendent Engineer as needed.
• Record and document technical findings, and provide high-quality service reports, condition photographs, and spare parts advice in English while adhering to company standards and ISO documentation guidelines.
• Maintain constant communication with support offices to ensure service excellence and the effective completion of customer service contracts.
• Provide on-site support to workshops as needed, ensuring effective service delivery and technical difficulty resolution.

Requirements for the role:

• Strong understanding and commitment to health and safety regulations.
• Technical competence in important Product Center areas such as two- and four-stroke engines, turbochargers, propulsion systems, and on-site recovery.
• A minimum of three years of related experience, especially in the heavy equipment, maritime, or power plant industries.
• Practical experience with mechanical and automation systems, including troubleshooting, commissioning, and field service work.