Technical Operations Engineer

Dätwyler IT Infra AG; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

Datwyler IT Infra in Singapore is seeking an enthusiastic IT Support Specialist to provide internal support, pre-sales assistance, and hands-on data center deployment across ASEAN. The role combines technical troubleshooting with project execution and post-sales service.

You will handle incidents, assist with server and network issues, manage Active Directory and email access, and contribute to site surveys, commissioning, and handover documentation. Travel within ASEAN may be required.

Qualifications

• Diploma or Higher NITEC in IT, Engineering or related discipline.
• Knowledge of data center infrastructure, structured cabling, networking, UPS and cooling systems.
• Knowledge of Windows OS, Microsoft 365 and network troubleshooting.
• Previous experience in IT support or a helpdesk environment is an advantage.
• Previous experience in Datacenter UPS and cooling system maintenance service is an advantage.

Responsibilities

• Provide first and second level IT support for internal users.
• Handle incoming support requests via phone, email, and ticketing system.
• Troubleshoot hardware, software, and network issues.
• Escalate complex incidents to the appropriate technical teams when necessary.
• Assist with user account management (Active Directory, email, access rights).
• Support the rollout of IT updates, patches, and hardware replacements.
• Maintain clear documentation of support cases and solutions.
• Participate in continuous improvement of support processes and tools.
• Conduct basic user training and guidance on IT best practices.

Skills

IT support

Datacenter knowledge

Networking

Windows OS

Microsoft 365

Education

Diploma or Higher NITEC in IT/Engineering

Job description

We deliver customer value with tailor-made IT infrastructure solutions and outstanding expertise.

Datwyler IT Infra is an internationally established company with headquarters in Switzerland and affiliates in Europe, the Middle East and Asia. Our company delivers first-class IT system solutions, products and services for data centres, fibre optic networks (campus, FTTx) and smart buildings. Datwyler was founded more than 100 years ago and employs a workforce of around 900 people.

Reporting To:

Head of Technical & Operation

Location:

Singapore

Employment Type:

Full-time

1. Position Summary

Provide internal IT support, technical pre-sales assistance, modular data center project deployment, commissioning, and post-sales maintenance services for customers across Singapore and ASEAN.

2. Key Responsibilities

A) IT Support

• Provide first and second level IT support for internal users.
• Handle incoming support requests via phone, email, and ticketing system.
• Troubleshoot hardware, software, and network issues efficiently.
• Escalate complex incidents to the appropriate technical teams when necessary.
• Assist with user account management (Active Directory, email, access rights).
• Support the rollout of IT updates, patches, and hardware replacements.
• Maintain clear documentation of support cases and solutions.
• Participate in the continuous improvement of support processes and tools.
• Conduct basic user training and provide guidance on IT best practices.

B) Technical Support (Datacenter Solution)

• Gather requirements and assist in solution design and technical proposals.
• Provide technical clarifications to customers and partners.
• Support customer presentations, demos and proof-of-concepts.

Project and Deployment Responsibilities

• Support site surveys, technical assessments and deployment planning.
• Coordinate with customers, contractors and system integrators.
• Review layouts, drawings, method statements and project documentation.
• Perform installation supervision, testing, commissioning and integration activities.
• Support UAT, system acceptance and handover documentation.
• Provide on-site technical support during migration and go-live.
• Monitor project progress and resolve technical issues.

Service & Maintenance Responsibilities

• Conduct preventive maintenance and system health checks.
• Respond to incidents and perform troubleshooting and root cause analysis.
• Monitor MDC systems, power, cooling, environmental and monitoring platforms.
• Coordinate warranty claims and vendor support activities.
• Prepare service reports and maintain asset records.
• Support customer training and operational best practices.

3. Qualifications & Requirements

Education & Experience

• Diploma or Higher NITEC in IT, Engineering or related discipline.
• Knowledge of data center infrastructure, structured cabling, networking, UPS and cooling systems.
• Knowledge of Windows OS, Microsoft 365 and network troubleshooting.
• Previous experience in IT support or a helpdesk environment is an advantage.
• Previous experience in Datacenter UPS and cooling system maintenance service is an advantage.

Core Competencies

• Ability to read technical drawings and installation documentation.
• Strong co-ordination, customer service and problem-solving skills.
• Ability to work independently and travel when required within ASEAN.

4. Why Join Us?

• Dynamic international environment.
• Opportunity to participate in regional projects and customer engagements.

We offer a diverse and global work environment

As an internationally active company, Datwyler IT Infra offers a wide range of job profiles and career opportunities. We encourage ambitious individuals to approach their tasks with commitment and enthusiasm, to grow and to exceed expectations. This empowers all employees to shape their own work and actively influence it.

At Datwyler, we encourage our employees to contribute their talents in a global environment and to continuously develop them. Our employees are the heart of the company. We treat each other with respect, trust and loyalty. Mutual appreciation is our top priority.