Data Centre Field Engineer

IOTALENTS PTE. LTD.; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

IOTALENTS PTE. LTD. in Singapore seeks a Data Centre Operations Support specialist to maintain mission-critical data centres and secure rooms. The role involves working on a 12-hour rotating shift across multiple sites.

You will perform day-to-day operations, incident response, and coordination with vendors, with monthly rotation between East and West Singapore locations. A background in 24x7 environments and ITIL processes is essential.

Qualifications

• Minimum 5 years of data centre operations experience.
• Experience in high-pressure, 24x7 mission-critical environments.
• Strong ITIL-based incident, problem and change management knowledge.
• Experience coordinating with data centre vendors and outsourced providers.
• Proactive, analytical mindset with strong multitasking abilities.
• Excellent written and verbal communication with internal teams and vendors.
• Experience in data centres within financial institutions is required.

Responsibilities

• Perform day-to-day data centre and computer operations activities, including key management and access control.
• Vendor escort and coordination for on-site activities.
• Data centre facilities and infrastructure checks and power-up of servers.
• Data sanitisation and degaussing activities as required.
• Routine operational checks and laptop/IT equipment management.
• Provide operational support for activities within data centres and secure rooms.
• Ensure all data centre procedures, policies and security requirements are followed.
• Monitor, respond to and escalate incidents per incident response procedures.
• Track incidents to resolution and prepare management reports.
• Rotate assignments to different data centres across East and West Singapore locations.

Skills

Data centre operations

Incident, Problem & Change Management

Vendor coordination

MS Office (Excel, PowerPoint, Word)

Strong communication

On-call readiness

Team-based environment

Job description

Support the operations and maintenance of mission-critical data centres and remote buildings in Singapore. This position requires working on a12-hour rotating shift to support day-to-day data centre operations.

Job Responsibilities:

• Perform day-to-day data centre and computer operations activities, including:

  • Key management and access control

  • Vendor escort and coordination

  • Data centre facilities and infrastructure checks

  • Powering up onboarded servers and equipment

  • Data sanitisation and degaussing activities

  • Routine operational checks

  • Laptop and IT equipment management

• Provide operational support for activities conducted within data centres and secure rooms.

• Ensure all data centre procedures, policies and security requirements are strictly followed.

• Monitor, respond to and promptly escape incidents in accordance with established incident response procedures.

• Track incidents through to complete resolution and ensure appropriate follow-up actions are completed.

• Prepare operational and incident reports for management.

• Support data centre activities and operational requirements as assigned by management.

• Perform additional duties as required to support business and operational needs.

• The successful candidate will be assigned to a different data centre each month, rotating betweenEast and West Singapore locations.

Desired Skills, Knowledge and Experience:

• Minimum5 years of experience in data centre operations, preferably in a team-based environment.

• Experience working in ahigh-pressure, mission-critical environmentwith 24x7 operational or on-call support.

• Strong understanding of Incident, Problem and Change Managementprocesses based on ITIL best practices.

• Experience supporting and coordinating with data centre vendors and outsourced service providers.

• Ability to quickly learn and effectively use in-house applications and operational systems.

• Strong multitasking, organisational and problem-solving skills.

• Proficient in Microsoft Office, particularly Excel, PowerPoint and Word.

• Good verbal and written communication skills, with the ability to communicate clearly and effectively with internal teams, vendors and stakeholders.

• Strong work ethic with a proactive and responsible approach to assigned tasks.

• Analytical and inquisitive mindset, with the ability to identify issues and develop practical solutions.

• Ability to work effectively both independently and as part of a team.

• Prior experience in data centre operations within financial institutions is required.