Technical Field Engineer

Unisys; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Unisys is seeking a proactive IT system support professional in Singapore to monitor and maintain critical systems around the clock. You will respond to incidents onsite, troubleshoot hardware and software issues, and manage tickets from creation to closure in line with SLA commitments.

The role requires a Higher NITEC in Electrical, Electronics or IT, with experience in IT support, hardware maintenance, and some networking/databases knowledge. Training is provided and shift patterns apply.

Qualifications

• Higher NITEC in Electrical, Electronics, IT or equivalent.
• Experience in IT system support and hardware maintenance.
• Basic knowledge in Networking and Database management advantageous.

Responsibilities

• Round the clock monitoring and maintenance of the System to ensure uptime per SLA.
• Respond to all incidents/service calls and be first responder onsite to troubleshoot and resolve incidents.
• Create/update and track tickets in the ticketing tool to closure meeting SLA commitments.
• Escalate when necessary per escalation matrix.
• Perform preventive and corrective maintenance on system hardware and computer-based systems.

Skills

IT system support

Hardware maintenance

Networking basics

Database management

Communication skills

Teamwork

Self-motivated

Education

Higher NITEC in Electrical, Electronics or IT

Job description

Round the clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments

Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements

Create / update and track ticket in ticketing tool to closure observing SLA commitments

Escalate when necessary in accordance to escalation matrix

Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.

Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.

Liaise and work closely with customer to address service concerns and to solve technical problems.

Work with technical team to resolve more advanced issues when necessary

Perform Install / Move / Add / Change (IMAC) activities as tasked

Ensure all material are properly documented and handed over during shift changes

Perform any ad-hoc duties as assigned Build sustainable relationships and engage customers by taking the extra mile

Job Requirements

Higher NITEC in Electrical, Electronics, IT or equivalent

Relevant experience in IT system support and hardware maintenance

Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage

Basic knowledge in Networking and Database management will be added advantage

Airport operations background will be added advantage

Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges

Ability to work responsibly, independently and in a team

Able to interact with all levels of people and work under stress

Training will be provided

Working hours

Rotating 12 hrs shift or as assigned.

Current Shift pattern: 3 Days work shift followed by 2 days rest, 2 Days work shift followed by 3 days rest

2 Months day shift, followed by 2 months night shift

Location: Woodlands RTS or Changi Airport

Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world’s largest companies and government organisations to secure and keep their mission critical operations running at peak performance; streamline and transform their data centres; enhance support to their end users and constituents; and modernise their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients in over 100 countries around the world.

Unisys is also a leading global outsourced solutions provider who builds and develops systems and processes for both businesses and government. With an emphasis on specialised products, Unisys tailors solutions to minimise risk, improve technology and partner closely with their customers to improve efficiency, business processes and success. Unisys offers a variety of tailored solutions to clients including outsourced services, consulting, server technology and system integration.

Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world’s largest companies and government organisations to secure and keep their mission critical operations running at peak performance; streamline and transform their data centres; enhance support to their end users and constituents; and modernise their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients in over 100 countries around the world.

Unisys is also a leading global outsourced solutions provider who builds and develops systems and processes for both businesses and government. With an emphasis on specialised products, Unisys tailors solutions to minimise risk, improve technology and partner closely with their customers to improve efficiency, business processes and success. Unisys offers a variety of tailored solutions to clients including outsourced services, consulting, server technology and system integration.