L1 Engineer (Shift) Tuas Checkpoint

YOUYI TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 3,000 - 5,200; Full time

Job summary

YOUYI TECHNOLOGY PTE. LTD. in Singapore seeks an onsite IT System Support Technician responsible for round-the-clock monitoring and maintenance of hardware and software systems to ensure uptime per SLA commitments.

You will respond to incidents, perform IMAC activities, manage tickets, coordinate with suppliers, and provide frontline troubleshooting while maintaining documentation and customer relations. Training will be provided and a rotating 12-hour shift is required.

Qualifications

• Higher NITEC in Electrical, Electronics, IT or equivalent.
• Singapore Citizen or PR preferred.
• Relevant experience in IT system support and hardware maintenance.
• Basic knowledge in Networking and Database management will be added advantage.
• Airport operations background will be added advantage.
• Strong communication and interpersonal skills; self-starter and team player.

Responsibilities

• Round the clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments
• Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements
• Create / update and track ticket in ticketing tool to closure observing SLA commitments
• Escalate when necessary in accordance to escalation matrix
• Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
• Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.
• Liaise and work closely with customer to address service concerns and to solve technical problems.
• Work with technical team to resolve more advanced issues when necessary
• Perform Install / Move / Add / Change (IMAC) activities as tasked
• Ensure all material are properly documented and handed over during shift changes
• Perform any ad-hoc duties as assigned
• Build sustainable relationships and engage customers by taking the extra mile.

Skills

IT system support

Hardware maintenance

Troubleshooting

Customer liaison

Communication skills

Teamwork

Education

Higher NITEC in Electrical, Electronics, IT or equivalent

Tools

Ticketing system

IMAC tooling

Networking basics

Database basics

Service manuals/diagrams

Job description

Job Description

• Round the clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments
• Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements
• Create / update and track ticket in ticketing tool to closure observing SLA commitments
• Escalate when necessary in accordance to escalation matrix
• Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
• Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.
• Liaise and work closely with customer to address service concerns and to solve technical problems.
• Work with technical team to resolve more advanced issues when necessary
• Perform Install / Move / Add / Change (IMAC) activities as tasked
• Ensure all material are properly documented and handed over during shift changes
• Perform any ad-hoc duties as assigned
• Build sustainable relationships and engage customers by taking the extra mile.

Job Requirements

• Higher NITEC in Electrical, Electronics, IT or equivalent
• Singapore Citizen or PR preferred
• Relevant experience in IT system support and hardware maintenance
• Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage
• Basic knowledge in Networking and Database management will be added advantage
• Airport operations background will be added advantage
• Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges
• Ability to work responsibly, independently and in a team
• Able to interact with all levels of people and work under stress
• Training will be provided

Working hours

Rotating 12 hrs shift or as assigned

Week 1: work 3 days, rest 2 days, work 2 days, rest 3 days

Week 2: work 2 days, rest 2 days, work 3 days, rest 2 days

Week 3: work 2 days, rest 3 days, work 2 days, rest 2 days