L1 Shift Engineer - Based at Singapore Cruise Centre (HarbourFront)

YOUYI TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

YOUYI TECHNOLOGY PTE. LTD. is seeking a diligent IT Systems Support Technician to perform round-the-clock monitoring of our critical system infrastructure.

You will troubleshoot incidents on-site, perform basic repairs, and ensure uptime in line with SLA commitments. Working hours are rotating 12-hour shifts. You will document all actions, manage tickets, coordinate with third-party vendors, and collaborate with the technical team to resolve more advanced issues while delivering exceptional

Qualifications

• Higher NITEC in Electrical, Electronics, IT or equivalent is required.
• Singapore Citizen or PR preferred.
• Experience in IT system support and hardware maintenance.
• Willing to work rotating 12-hour shifts.

Responsibilities

• Round-the-clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments.
• Respond to incident/service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements.
• Create, update and track tickets in ticketing tool to closure observing SLA commitments.
• Escalate when necessary in accordance to escalation matrix.
• Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
• Coordinate and work with third-party supplier or other contractors to identify causes of issues affecting the system.
• Liaise and work closely with customer to address service concerns and to solve technical problems.
• Work with technical team to resolve more advanced issues when necessary.
• Perform Install / Move / Add / Change (IMAC) activities as tasked.
• Ensure all material are properly documented and handed over during shift changes.
• Perform any ad-hoc duties as assigned.
• Build sustainable relationships and engage customers by taking the extra mile.

Skills

Strong communication

Interpersonal skills

Self-motivation

Critical thinking

Teamwork

Education

Higher NITEC in Electrical, Electronics, IT or equivalent

Tools

Networking basics

Database management

Job description

Job Description

• Round the clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments
• Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements
• Create / update and track ticket in ticketing tool to closure observing SLA commitments
• Escalate when necessary in accordance to escalation matrix
• Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
• Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.
• Liaise and work closely with customer to address service concerns and to solve technical problems.
• Work with technical team to resolve more advanced issues when necessary
• Perform Install / Move / Add / Change (IMAC) activities as tasked
• Ensure all material are properly documented and handed over during shift changes
• Perform any ad-hoc duties as assigned
• Build sustainable relationships and engage customers by taking the extra mile.

Job Requirements

• Higher NITEC in Electrical, Electronics, IT or equivalent
• Singapore Citizen or PR preferred
• Relevant experience in IT system support and hardware maintenance
• Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage
• Basic knowledge in Networking and Database management will be added advantage
• Airport operations background will be added advantage
• Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges
• Ability to work responsibly, independently and in a team
• Able to interact with all levels of people and work under stress
• Training will be provided

Working hours

Rotating 12 hrs shift or as assigned

Week 1: work 3 days, rest 2 days, work 2 days, rest 3 days

Week 2: work 2 days, rest 2 days, work 3 days, rest 2 days

Week 3: work 2 days, rest 3 days, work 2 days, rest 2 days