Tech Support Engineer: Windows 11 & Microsoft 365 Pro

Monex Holdings; Singapore; On-site; SGD 42,000 - 67,000; Full time

Job summary

Monex is seeking a proactive Technology Support Engineer to join our Singapore IT team. You will be the escalation point for end-user support across Microsoft 365 and Windows, ensuring productivity and smooth operation of devices and meeting room tech.

You will handle user onboarding, device builds, and collaborate with infrastructure and security teams to improve service quality; occasional non-IT duties such as lifting equipment may be required.

Qualifications

• 2–4 years in IT support.
• Strong knowledge of Windows 11 and Microsoft 365.
• Experience with Intune or similar device management.
• Clear communicator in a fast-paced environment.

Responsibilities

• Resolve escalated end user incidents and requests via tickets for Microsoft 365 and other apps.
• Prioritise and escalate tickets to meet SLAs and ensure prompt support.
• Support device builds, deployments, updates, and troubleshooting across laptops/desktops.
• Maintain Teams, SharePoint, OneDrive, Exchange Online and other collaboration tools.
• Provide hands on office support including WiFi/LAN basics, printers, docking stations, meeting room tech.
• Work with other engineers, infrastructure and security teams to improve service quality.
• Desk and equipment moves, cable dressing and management.
• User onboarding, offboarding, changes as needed.
• Keep documentation and asset records accurate and up to date.

Skills

IT support

Windows 11

Microsoft 365

Intune

Troubleshooting

Communication

DIY skills

Tools

PowerShell

Job description

Monex is seeking a proactive Technology Support Engineer to join our Singapore IT team. You will be the escalation point for end-user support across Microsoft 365 and Windows, ensuring productivity and smooth operation of devices and meeting room tech.

You will handle user onboarding, device builds, and collaborate with infrastructure and security teams to improve service quality; occasional non-IT duties such as lifting equipment may be required.