Intern, Service Desk Engineer

Intern, Service Desk Engineer; Singapore; On-site; SGD 11,000 - 20,000; Part time

Job summary

Alphaeus Pte Ltd in Singapore is seeking an Intern, Service Desk Engineer to join our IT support team. You will gain hands-on experience in user support, incident management, and technical troubleshooting in a dynamic consultancy environment.

This role covers first-line hardware, software, network and account issues, plus documenting incidents in ITSM tools. Immediate start is welcomed; expect a minimum 6-month commitment and a 5.5-day work week.

Qualifications

• Passion for IT and service delivery.
• Strong communication and problem-solving skills.
• Basic IT knowledge: systems, networks, and user account management.
• Commitment: 5.5 days, minimum 6 months; immediate availability welcomed.

Responsibilities

• Respond to service requests via phone, email, or ticketing system.
• Provide first-level IT support for hardware, software, network, and access issues.
• Assist with accounts: setup, password resets, and system access controls.
• Document incidents and resolutions in ITSM tools.
• Support IMAC requests: installations, moves, adds, and changes.
• Escalate issues to relevant technical teams when needed.

Skills

IT passion

Communication skills

Problem-solving

IT basics

Job description

Company

Alphaeus Pte Ltd

alphaeus.com.sg

Designation

Intern, Service Desk Engineer

Date Listed

15 Jun 2026

Job Type

Entry Level / Junior Executive

Intern/TS

Job Period

Immediate Start, For At Least 6 Months

Profession

IT / Information Technology

Industry

Consultancy

Location Name

Singapore

Allowance / Remuneration

$1,000 - 1,800 monthly

Company Profile

At our core, we aim to be the leading provider of innovative IT solutions, helping businesses worldwide achieve operational excellence and drive sustainable growth through technology.

We don't believe in one-size-fits-all. Instead, we strive to understand the unique needs of each industry, deploying the right mix of talent and technology to solve complex challenges. Our mission is simple: to ensure our clients thrive in a digital-first world.

What Sets Us Apart

• Innovation-driven: We design forward-thinking solutions that keep businesses ahead.
• Global reach: Supporting organizations across industries and geographies.
• Operational excellence: Streamlining processes to maximize efficiency and impact.
• Sustainable growth: Leveraging technology to build long-term success.
• Industry-focused: Tailoring solutions to meet the distinct challenges of each sector.

Job Description

We're hiring IT Service Desk Engineer Interns to join our support team and gain real-world experience in IT operations and customer service. This internship offers hands-on exposure to user support, account administration, incident management, and technical troubleshooting in a dynamic environment.

Key Responsibilities

• Respond to service requests via phone, email, or ticketing system.
• Provide first-level support for hardware, software, network, and access issues.
• Assist with accounts: setup, password resets, and system access controls.
• Document incidents and resolutions accurately in ITSM tools.
• Support IMAC requests: system installations, moves, adds, and changes.
• Escalate issues to relevant technical teams when needed.

Requirements

• Passion for IT and service delivery.
• Strong communication and problem-solving skills.
• Basic IT knowledge: systems, networks, and user account management.
• Commitment: 5.5 days, minimum 6 months. Immediate availability is welcomed.

What You’ll Gain

• Valuable IT support experience in a professional environment.
• Development of technical troubleshooting skills and customer service abilities.
• Exposure to incident management and IT operations best practices.