IT Support Engineer

Computer Network Technologies Pte. Ltd; Singapore; Presencial; SGD 36.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training & certification support

Flexible working arrangements where/if

Health and wellness initiatives

Descripción de la vacante

Computer Network Technologies Pte. Ltd. is seeking a dedicated IT Support Engineer to join our support team in Toa Payoh Central.

You will provide first- and second-line technical support to clients and internal users, troubleshoot hardware, software, and network issues, and maintain documentation and service quality. The role emphasizes hands-on troubleshooting, remote support, and strong customer service in a fast-paced environment.

Formación

• 2–3 years of IT support experience.
• Proficient with Windows and/macOS, including setup and troubleshooting.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP).
• Familiar with IT ticketing systems and knowledge management tools.
• Experience with remote support tools and remote desktop applications.
• Certs such as CompTIA A+/Network+ or MCA are desirable.
• Strong problem-solving and communication skills.
• Customer-focused with ability to work independently and in a team.

Responsabilidades

• Provide first and second-line technical support to end-users via phone, email, and remote access.
• Diagnose and resolve hardware, software, and network issues affecting systems.
• Install, configure, and maintain hardware, OS, and software applications.
• Manage user accounts, permissions, and access controls per security policies.
• Perform routine maintenance, updates, patches, and virus scans.
• Document issues, solutions, and resolutions in the ticketing system.
• Provide user training on IT systems, applications, and security best practices.
• Collaborate with IT team to resolve complex issues and implement improvements.
• Monitor IT infrastructure to identify problems and implement preventative measures.
• Assist with IT asset management and lifecycle management.

Conocimientos

IT support

Windows/macOS

Networking basics

Remote support

Troubleshooting

Communication skills

Customer service

Teamwork

Time management

Herramientas

IT ticketing systems

Knowledge management tools

Remote desktop

Descripción del empleo

About us

Computer Network Technologies Pte. Ltd. is a leading provider of innovative IT solutions and services. We specialise in delivering comprehensive network infrastructure, system support, and technical services to organisations across various industries. Our mission is to empower businesses through reliable, scalable, and cutting-edge technology solutions. We pride ourselves on our commitment to excellence, customer satisfaction, and fostering a collaborative work environment where our team members can grow and succeed.

About the role

We are seeking a dedicated and technically proficient IT Support Engineer to join our support team at Computer Network Technologies Pte. Ltd. This is a full-time position based in the Toa Payoh Central Region. As an IT Support Engineer, you will play a crucial role in delivering first-class technical support to our clients and internal stakeholders. You will be responsible for diagnosing, troubleshooting, and resolving a wide range of IT issues, whilst maintaining high service standards and ensuring minimal disruption to business operations. This position offers the opportunity to work with diverse technologies and contribute directly to the success of our organisation and our clients.

Key responsibilities

• Provide first and second-line technical support to end-users via phone, email, and remote access, responding to IT issues in a timely and professional manner
• Diagnose and resolve hardware, software, and network-related issues affecting computer systems, peripherals, and applications
• Install, configure, and maintain computer hardware, operating systems, and software applications
• Manage user accounts, permissions, and access controls in accordance with company policies and security protocols
• Perform routine system maintenance tasks, including updates, patches, and virus scans to ensure optimal system performance
• Document technical issues, solutions provided, and resolutions in the IT support ticketing system to maintain comprehensive records
• Provide user training and guidance on IT systems, applications, and best practices for information security
• Collaborate with other IT team members and departments to resolve complex technical issues and implement improvements
• Monitor and maintain IT infrastructure to identify potential problems and implement preventative measures
• Assist with IT asset management, inventory tracking, and hardware lifecycle management

What we're looking for

• Proven experience in IT support or help desk environments, ideally 2-3 years or equivalent technical support experience
• Strong knowledge of Windows and/or macOS operating systems, including installation, configuration, and troubleshooting
• Proficiency in managing hardware components, peripherals, and basic networking concepts
• Familiarity with IT ticketing systems and knowledge management tools
• Solid understanding of network fundamentals, including TCP/IP, DNS, and DHCP
• Experience with remote support tools and remote desktop applications
• Relevant IT certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified Associate (MCA) are highly desirable
• Excellent problem-solving skills with the ability to analyse complex technical issues methodically
• Strong communication skills with the ability to explain technical concepts to non-technical users clearly and patiently
• Customer service focus with a commitment to delivering excellent support and maintaining user satisfaction
• Ability to work independently and as part of a team in a fast-paced environment
• Time management skills with the ability to prioritise multiple tasks and manage service requests efficiently

What we offer

At Computer Network Technologies Pte. Ltd., we are committed to supporting the professional development and wellbeing of our employees. We offer a competitive salary package commensurate with experience and qualifications. Our benefits include opportunities for continuous learning and professional development through training programmes and certification support, helping you advance your technical expertise and career progression. We foster a collaborative and inclusive workplace culture where your contributions are valued and recognised. We provide a supportive work environment with flexible working arrangements where possible, balancing your professional responsibilities with personal wellbeing. Additionally, we offer standard employment benefits including health and wellness initiatives to support your overall wellbeing. We encourage a culture of innovation and provide opportunities to work with emerging technologies and expand your technical skill set.