IT Intern - Systems, Applications & Support

PICK NETWORK PTE. LTD.; Singapore; On-site; SGD 13,000 - 20,000; Part time

Job summary

Pick Network Pte Ltd, a subsidiary of IMDA, offers a full-time internship to gain hands-on experience across business systems, smart locker operations, IT support, and cybersecurity initiatives.

You will document processes, assist in deployment of nationwide locker networks, and contribute to technical documentation and e-learning content while working with cross-functional teams.

Qualifications

• Pursuing Diploma or Degree in Information Technology, Computer Science, Information Systems, Engineering or related field.
• Strong communication and analytical skills with attention to detail.
• Understanding of IT support processes, troubleshooting methodologies, and service desk basics.

Responsibilities

• Document, review and analyze business processes to improve knowledge sharing and efficiency.
• Support migration and deployment of scattered smart locker systems and configurations.
• Troubleshoot and resolve issues via the ticketing system and provide timely end-user support.
• Assist in application/system testing including UAT to ensure quality and readiness.
• Develop and maintain technical docs, user guides and SOPs for applications and systems.
• Collaborate with cross-functional teams to gather requirements and drive improvements.

Skills

Analytical skills

Communication skills

Problem solving

IT support

Networking basics

Troubleshooting

Education

Pursuing Diploma or Degree in IT/CS/IS/Engineering

Tools

Ticketing system

Job description

Company Overview

Pick Network Pte Ltd, a subsidiary of IMDA, deploys and operates Singapore's nationwide parcel locker network, enhancing convenience for consumers and businesses while transforming urban logistics.

Job Summary

This internship offers hands-on experience supporting business systems, smart locker operations, IT support, application testing, cybersecurity, and digital learning initiatives.

Responsibilities

• Document, review, and analyse existing business processes and internal systems to improve knowledge sharing, operational efficiency, and process effectiveness.
• Support the migration and deployment of a nationwide network of more than 1,000 smart locker stations, including system configuration, testing, validation, and implementation activities.
• Maintain and troubleshoot existing systems by investigating reported issues, resolving bugs, and providing timely support through the company's ticketing system.
• Participate in application and system testing, including User Acceptance Testing (UAT), to ensure solution quality, reliability, and business readiness.
• Prepare, update, and maintain technical documentation, user guides, standard operating procedures, system records, and reports for various applications and systems.
• Collaborate with cross-functional teams to gather requirements, provide technical support, and identify opportunities for process and system improvements.
• Provide end-user IT support for laptops, hardware, software, and office productivity applications, including support for employee onboarding and offboarding activities.
• Assist in the development and maintenance of e-learning content and training courses to support regulatory compliance, internal processes, and employee development initiatives.
• Support IT infrastructure, application rollouts, system enhancements, and other technology-related projects as assigned by the team.
• Support cybersecurity assessments and vulnerability management activities in collaboration with vendors and developers, including coordinating security scans, tracking findings, monitoring remediation progress, and following up on outstanding issues.

Requirements

• Able to commit to a full-time internship for the entire internship period.
• Currently pursuing a Diploma or Degree in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline.
• Basic understanding of operating systems, computer hardware, networking, and software applications.
• Familiarity with troubleshooting methodologies, IT support processes, or service desk operations would be advantageous.
• Strong analytical and problem-solving skills, with good attention to detail.
• Good communication and interpersonal skills, with the ability to interact effectively with users and stakeholders at different levels.
• Proactive, eager to learn, and adaptable to a fast-paced working environment.
• Good organisational, documentation, and time-management skills.