TCM Clinic Front Desk & Patient Concierge

SPACIO TCM WELLNESS PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

SPACIO TCM WELLNESS PTE. LTD. seeks a friendly frontline associate to greet customers and patients, handle inquiries via walk-ins, phone and WhatsApp, and support daily retail operations.

You will manage patient registration, appointments and follow-ups, assist with TCM herbal prescriptions when required, handle cashiering and POS transactions, process insurance claims, and maintain accurate records with a focus on service quality and hitting sales targets.

Qualifications

• Able to work retail hours, including weekends and public holidays.
• Experience in TCM, Beauty & Wellness is preferred.
• Experience in processing insurance claims is advantageous.

Responsibilities

• Greet and assist customers and patients professionally via walk-ins, phone, and WhatsApp.
• Manage patient registration, appointments, and follow-ups.
• Prepare, dispense, and pack TCM herbal prescriptions as required.
• Handle cashiering, POS transactions, payments, and daily sales reports.
• Process patient insurance claims, including submissions and follow-ups.
• Maintain accurate customer records and assist with admin duties.
• Handle customer feedback and complaints professionally.
• Support sales targets through customer follow-ups and service.
• Perform any ad-hoc duties assigned by Management.

Skills

Customer service

Cashier handling

Insurance claims processing

TCM industry experience

Bilingual English/Chinese

Tools

POS system

Job description

SPACIO TCM WELLNESS PTE. LTD. seeks a friendly frontline associate to greet customers and patients, handle inquiries via walk-ins, phone and WhatsApp, and support daily retail operations.

You will manage patient registration, appointments and follow-ups, assist with TCM herbal prescriptions when required, handle cashiering and POS transactions, process insurance claims, and maintain accurate records with a focus on service quality and hitting sales targets.