Holistic Clinic Front Desk & Admin (TCM)

Healix TCM; Singapore; On-site; SGD 30,000 - 36,000; Full time

Benefits offered by this job

Training opportunities

Work-life balance

Competitive remuneration

Job summary

Healix TCM is seeking a Clinic Assistant to join our Potong Pasir Central Region clinic. This full-time role is the first point of contact for patients, handling admin tasks, coordinating appointments, and supporting practitioners to ensure smooth operations and exceptional patient experience.

You will manage check-ins, scheduling, payments, and maintain confidential records, while upholding our standards of professional care in natural therapies and Traditional Chinese Medicine.

Qualifications

• Excellent organisational and time management in a busy clinic.
• Strong communication, verbal and written, with empathy in patient interactions.
• Proficiency in computer systems and clinic management software; willingness to learn.
• Genuine interest in natural therapies and Traditional Chinese Medicine.
• Attention to detail and accuracy with patient information.
• Reliability and discretion in handling confidential patient information.
• Calm, patient demeanour; able to work under pressure.
• Experience in healthcare or customer-facing roles is advantageous but not essential.
• Knowledge of health and safety protocols.

Responsibilities

• Greeting and welcoming patients with a warm, professional first impression.
• Managing patient check-ins, appointment scheduling, and updating records securely.
• Handling telephone enquiries and responding to patient requests promptly.
• Processing payments and managing clinic finances, including cash handling and invoicing.
• Maintaining a clean, organized clinic environment in line with health and safety standards.
• Assisting practitioners with clinical preparations and restocking supplies.
• Managing clinic inventory and ordering as needed.
• Providing administrative support: data entry, filing, and general office tasks.
• Communicating effectively with patients about appointments, treatments, and follow-ups.
• Supporting clinic operations to align with natural therapies and traditional medicine standards.

Skills

Organisational & time management

Communication skills

Computer literacy

Interest in natural therapies

Attention to detail

Discretion & confidentiality

Calm under pressure

Healthcare/customer-facing experience

Tools

Clinic management software

Job description

Healix TCM is seeking a Clinic Assistant to join our Potong Pasir Central Region clinic. This full-time role is the first point of contact for patients, handling admin tasks, coordinating appointments, and supporting practitioners to ensure smooth operations and exceptional patient experience.

You will manage check-ins, scheduling, payments, and maintain confidential records, while upholding our standards of professional care in natural therapies and Traditional Chinese Medicine.