TASKI Technical Specialist - Field Service & Solutions

Solenis LLC; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental and vision insurance

401(k) plan

Professional growth opportunities

Job summary

Solenis LLC in Singapore seeks a Technical Specialist – TASKI to provide pre-sales technical expertise to our sales teams and customers, supporting bids, proposals and projects.

The role installs and demonstrates products at customer sites, collaborates with Sales to tailor solutions, identifies additional sales opportunities, and maintains in-depth knowledge of TASKI and competitor products.

Qualifications

• Mechanical and electrical skills, with experience troubleshooting increasingly electronic machinery.
• Relevant industry experience with the ability to provide technical advice and support to customers.
• Minimum O-Level/Secondary School, Nitec, or Diploma, preferably in Mechanical or Electrical Engineering.
• 2-3 years of relevant experience in a similar technical/service role is preferred.
• Basic computer skills for service reporting and system updates.
• Valid Class 3 driving licence.
• Good basic spoken and written English; additional languages are an advantage.

Responsibilities

• Perform preventive, corrective maintenance, repairs, and troubleshooting on floor care machines (FCM).
• Diagnose machine issues and provide effective technical solutions.
• Respond to customer enquiries on service agreements and equipment performance.
• Maintain accurate service records and monitor equipment reliability.
• Identify opportunities to sell spare parts, consumables, and service contracts.
• Deliver an excellent customer experience before, during, and after each service visit.
• Plan and schedule customer visits accurately and efficiently, with weekly activity reporting.
• Train customers on the features, operation, and proper use of purchased products.

Skills

Mechanical skills

Electrical skills

Troubleshooting

Customer support

Basic IT skills

English proficiency

Education

O-Level/Secondary

Nitec

Diploma in Mechanical or Electrical Eng.

Tools

Service reporting software

Diagnostics equipment

Job description

Solenis LLC in Singapore seeks a Technical Specialist – TASKI to provide pre-sales technical expertise to our sales teams and customers, supporting bids, proposals and projects.

The role installs and demonstrates products at customer sites, collaborates with Sales to tailor solutions, identifies additional sales opportunities, and maintains in-depth knowledge of TASKI and competitor products.