Taski technical specialist

Diversey; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

Diversey, a global leader in cleaning, hygiene and infection prevention, is seeking a Technical Specialist – TASKI to provide pre-sales technical support, install and demonstrate products at customer sites, and collaborate with the Sales team to tailor solutions.

You will diagnose issues, maintain service records, schedule visits, and train customers on features and operation while delivering an excellent service experience and identifying opportunities for spare parts and service contracts.

Qualifications

• Mechanical and electrical skills with troubleshooting experience.
• Service-oriented with ability to support customers and sales teams.
• Basic computer literacy for reporting and updates.
• Valid Class 3 driving licence and good communication in English.

Responsibilities

• Perform preventive, corrective maintenance, repairs, and troubleshooting on floor care machines.
• Diagnose machine issues and provide effective technical solutions.
• Respond to customer enquiries on service agreements and equipment performance.
• Maintain accurate service records and monitor equipment reliability.
• Identify opportunities to sell spare parts, consumables, and service contracts.
• Deliver an excellent customer experience before, during, and after each service visit.
• Plan and schedule customer visits accurately and efficiently, with weekly activity reporting.
• Train customers on the features, operation, and proper use of purchased products.

Skills

Mechanical & electrical skills

Troubleshooting

English proficiency

Basic computer skills

Valid driving licence

Customer-facing experience

Education

O-level/Nitec/Diploma in Mechanical or Electrical Engineering

Job description

In July 2023, Diversey was bought by Solenis. The agreement unites two of the industry's heavyweights with activities in related and highly complementary markets. Solenis produces sustainable specialty chemicals for water-intensive industries, while Diversey specializes in providing solutions and technologies within cleaning, hygiene and infection prevention.

With the acquisition, Solenis has activities in over 130 countries, with 71 production facilities and over 15,000 employees. In 2024, Solenis is Recognized as a US Best Managed Company for the third consecutive year. For over 100 years, we at Diversey have worked to further develop and adapt our wide range of cleaning and hygiene solutions.

Our solutions include everything from patented cleaning agents, dosing and dispensing equipment, floor machines, digital monitoring systems, services and advice. Business we serve: Facility Management, Building Service Contractors, Foodservice, Hospitality, Public Sector, Healthcare, Channel Partners etc. We are green at heart and working with sustainable development as a very comprehensive concept that deals with both environmental, economic and social aspects.

Thanks to our long history as a market leader in hygiene, infection prevention and cleaning solutions, the name Diversey has today become synonymous with quality and credibility.

About The Role

The Technical Specialist – TASKI provides pre-sales technical expertise to sales teams and customers, supporting bids, proposals, and projects. The role installs and demonstrates products at customer sites, collaborates with Sales to recommend tailored solutions, identifies additional sales opportunities, and maintains strong knowledge of TASKI and competitor products.

You Will Be Responsible For

• Perform preventive, corrective maintenance, repairs, and troubleshooting on floor care machines (FCM).
• Diagnose machine issues and provide effective technical solutions.
• Respond to customer enquiries on service agreements and equipment performance.
• Maintain accurate service records and monitor equipment reliability.
• Identify opportunities to sell spare parts, consumables, and service contracts.
• Deliver an excellent customer experience before, during, and after each service visit.
• Plan and schedule customer visits accurately and efficiently, with weekly activity reporting.
• Train customers on the features, operation, and proper use of purchased products.

Requirements

• Mechanical and electrical skills, with experience troubleshooting increasingly electronic machinery.
• Relevant industry experience with the ability to provide technical advice and support to customers.
• Minimum O-Level/Secondary School, Nitec, or Diploma, preferably in Mechanical or Electrical Engineering.
• 2-3 years of relevant experience in a similar technical/service role is preferred.
• Basic computer skills for service reporting and system updates.
• Valid Class 3 driving licence.
• Good basic spoken and written English; additional languages are an advantage.