Job Summary
We are seeking a highly organized and people-oriented Sales & Workforce Operations Executive to support the delivery of professional services to Singapore Government agencies . This role combines sales administration, workforce coordination, recruitment liaison, onboarding/offboarding management, and employee engagement responsibilities .
The successful candidate will serve as the key coordinator between government agencies, recruitment partners, deployed staff, and internal stakeholders to ensure smooth manpower operations and a positive employee experience.
Key Responsibilities
Agency and Client Coordination
- Serve as the primary point of contact for government agencies on manpower and professional services matters .
- Coordinate manpower requests, staffing updates, onboarding schedules, and administrative requirements with agency representatives .
- Build and maintain positive working relationships with agency stakeholders.
Recruitment and Candidate Management
- Liaise with recruitment and manpower agencies to source suitable candidates based on agency requirements.
- Coordinate candidate submissions, interviews, feedback, and selection activities .
- Maintain a pipeline of potential candidates for recurring and future staffing needs .
Onboarding and Offboarding
- Manage end-to-end onboarding activities , including documentation, security clearance coordination, account setup, orientation, and deployment arrangements.
- Coordinate offboarding activities , including exit clearance, asset return, and administrative closure.
- Ensure compliance with contractual, security, and regulatory requirements .
Learning and Development Coordination
- Work closely with manpower agencies and internal stakeholders to track mandatory training, certifications, and learning requirements.
- Monitor training completion and competency development of deployed personnel .
- Support workforce capability-building initiatives to meet evolving agency requirements.
Employee Welfare and Engagement
- Act as a key contact for deployed staff regarding welfare, wellbeing, and workplace concerns.
- Conduct regular check-ins with deployed personnel to understand engagement levels and address issues proactively.
- Organize employee engagement activities and support retention initiatives .
- Escalate employee concerns and recommend appropriate interventions where required.
Sales Administration and Reporting
- Maintain accurate records of staffing requests, deployments, onboarding status, training compliance, and workforce metrics.
- Support contract administration, reporting, invoicing coordination, and operational tracking.
- Prepare management reports and dashboards related to workforce operations and service delivery.
Requirements
Qualifications
- Diploma or Degree in Business Administration, Human Resource Management, Business Management, or related disciplines.
Experience
- 3 to 7 years of experience in sales administration, recruitment coordination, HR operations, workforce management, or account administration.
- Experience working with recruitment agencies, manpower outsourcing, staffing services, or professional services delivery is preferred.
- Experience supporting Singapore Government sector projects or agencies will be an advantage.
Skills and Competencies
- Strong stakeholder management and communication skills .
- Good understanding of recruitment, onboarding, and HR administration processes.
- Strong organizational and multitasking abilities .
- Detail-oriented with the ability to manage multiple priorities simultaneously.
- Proficient in Microsoft Office applications , especially Excel and PowerPoint.
- Comfortable working with external agencies, customers, and deployed staff .
- Proactive, service-oriented, and able to work independently .
Preferred Candidate Profile
The ideal candidate is someone who:
- Has experience in recruitment coordination, HR operations, or staffing services.
- Enjoys interacting with people and building relationships .
- Can balance administrative discipline with employee care and engagement .
- Is comfortable managing operational matters while supporting business growth objectives.
- Has a customer-focused mindset and enjoys working in a dynamic environment supporting government clients.
Working Location : East Central