Onsite IT Support Pro (L1/L2) & Asset Management

PERSOL Singapore; Singapore; Presencial; SGD 36.000 - 60.000; Jornada completa

Descripción de la vacante

PERSOL Singapore is seeking an on-site IT Support Specialist to provide L1/L2 support for end users, devices, and local services. You will diagnose endpoint and connectivity issues, support device lifecycles, and implement site changes with defined processes.

The role requires strong ticketing, documentation, and ITSM usage to ensure continuous improvement. The ideal candidate is customer-focused,能 communicates clearly with end users and site leaders, and collaborates effectively with technical

Formación

• Minimum hands-on IT support experience in operational environments.
• Able to diagnose L1/L2 endpoint, application, and connectivity issues.
• Strong ITIL discipline with high-quality ticketing and documentation.

Responsabilidades

• Deliver on-site L1/L2 IT support for end users, devices, and local services, restoring productivity quickly and minimizing downtime.
• Diagnose and resolve endpoint, collaboration, and basic connectivity issues to maintain operations.
• Support device lifecycle management to ensure reliable technology.
• Execute site changes and deployments with defined processes and risk controls.
• Maintain accurate asset records, documentation, and ticketing in ITSM tools for control and continuous improvement.

Conocimientos

IT support

Customer communication

Troubleshooting

ITIL

ITSM tools

Herramientas

ITSM tools

Descripción del empleo

PERSOL Singapore is seeking an on-site IT Support Specialist to provide L1/L2 support for end users, devices, and local services. You will diagnose endpoint and connectivity issues, support device lifecycles, and implement site changes with defined processes.

The role requires strong ticketing, documentation, and ITSM usage to ensure continuous improvement. The ideal candidate is customer-focused,能 communicates clearly with end users and site leaders, and collaborates effectively with technical