Onsite IT Support Specialist (L1/L2) | ITIL-Driven

PERSOL; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking an on-site IT Support professional to deliver L1/L2 end-user assistance, resolve incidents quickly, and minimize downtime in site-critical environments.

You will diagnose endpoint, collaboration, and connectivity issues, manage device lifecycles, and execute deployments within defined processes and risk controls. A structured ITIL-driven approach and proactive communication are essential.

Qualifications

• Hands-on IT support experience in operational environments.
• Proven ability to restore service quickly with clear updates.
• Strong ticketing, documentation and follow-through.
• Able to work with end users, site leaders and technical teams.
• Experience with asset records and device lifecycle management.

Responsibilities

• Deliver on-site L1/L2 IT support for end users, devices, and local services.
• Diagnose and resolve endpoint, collaboration, and basic connectivity issues.
• Support device lifecycle management to ensure ready-to-use technology.
• Execute site changes and deployments per defined processes and risk controls.
• Maintain accurate asset records and high-quality ticketing in ITSM tools.

Skills

IT support

Customer service

ITIL discipline

Ticketing

Collaboration

Education

ITIL Certification

Tools

ITSM tools

Job description

PERSOL Singapore Pte Ltd is seeking an on-site IT Support professional to deliver L1/L2 end-user assistance, resolve incidents quickly, and minimize downtime in site-critical environments.

You will diagnose endpoint, collaboration, and connectivity issues, manage device lifecycles, and execute deployments within defined processes and risk controls. A structured ITIL-driven approach and proactive communication are essential.