Systems Engineer: Tech Support & Network Troubleshooting

Recruit Express Pte Ltd; Singapore; On-site; SGD 35,000 - 41,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a Systems Engineer for Pasir Panjang and Mapletree Business City. The role focuses on technical support, network troubleshooting, and end-to-end installation of multifunction devices.

Responsibilities include diagnosing MFD software and network problems, coordinating with customers’ IT teams, and maintaining system health through updates and profiling. This is a 1-year contract with benefits, on-site hours, and service-level ownership.

Responsibilities

• Take ownership of technical cases escalated by field service engineers
• Diagnose MFD software, connectivity and network-related issues
• Troubleshoot network scanning issues involving SMB, FTP and WebDAV
• Work with customers' IT teams on device and network configurations
• Perform end-to-end installation and configuration of multifunction devices
• Configure network settings, scanning profiles, address books and authentication
• Install and troubleshoot Digital Front End (DFE) systems such as Fiery
• Resolve RIP errors, driver conflicts, connectivity and job queue issues
• Perform software updates and system health checks
• Support colour calibration and ICC colour profiling
• Document root causes and technical solutions for knowledge sharing

Job description

Recruit Express Pte Ltd is seeking a Systems Engineer for Pasir Panjang and Mapletree Business City. The role focuses on technical support, network troubleshooting, and end-to-end installation of multifunction devices.

Responsibilities include diagnosing MFD software and network problems, coordinating with customers’ IT teams, and maintaining system health through updates and profiling. This is a 1-year contract with benefits, on-site hours, and service-level ownership.