Systems Engineer

Crédit Agricole; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Crédit Agricole Singapore seeks a System Engineer to assist the IT Manager in daily branch IT operations and to provide IT support for CACIB Singapore. The role involves managing servers, applications, and IT projects, plus end-user support for CACIB Singapore and CA Indosuez Wealth Management (Singapore).

Responsibilities include troubleshooting hardware and software, helpdesk duties, training users, security enforcement, backups, and liaison with global helpdesks, Reuters, Bloomberg, and other

Responsibilities

• Troubleshoot and solve PC / Server related hardware, printer and software issues and elevate support issues to 2nd level IT support or 3rd party vendors
• Perform IT helpdesk function by answering supports calls
• Follow-up on user purchase and services subscription request
• Internal video conference meeting setup and troubleshoot
• Support Capital Markets for all applications and infrastructure
• Support Reuters, Bloomberg, TRFXT, and voice recorders etc which are most critical for Capital markets
• Provide full support for all hardware and electronic equipment’s
• Network Administration duties including generation and maintenance of UT code and log-in accounts for new end-users
• Install/Configure/Troubleshoot all operating system installed in PCs and Servers Maintain database on legal license for all systems
• Install and maintain the authorized software applications
• Give on the job training to the users on new systems and/or new releases of business applications, networking and operating systems
• Ensure that operating instructions are followed and proper records of operations are well maintained
• Initiating corrective action as necessary to deal with computer malfunction and breaches of security
• Enforce PC and Server security against threats/virus attacks by updating the Virus engine/virus definition list in all PCs and Servers
• Obtain/validate quotations from various suppliers for new requirements and submit them to IT manager for review and approval
• Maintain close liaison with helpdesks for all applications supported by other bank entities including Paris, London, ISAP and Hong Kong
• Monitor the daily security technology bulletin sent by Information Security Risk Management Unit and liaise with Paris for proper actions
• Ensure that daily, weekly and monthly backup is maintained for Singapore Branch Windows and E-mail servers
• Maintain telephone systems and mobile phones, and ensure telephone calls of dealing room staff and other critical functions are recorded and archived
• Maintain hardware & software inventory
• Participate in the local IT Policy and Procedures and ensure that they are strictly followed for all IT implementations

Job description

Summary of the position:

System Engineer to Assist the IT Manager in the day to day IT operations of the branch. He should also provide IT support for CACIB Singapore for IT operations, Manages the servers, applications and IT projects of the Branch. The IT operations include, but aren't limited to, IT End User Supports for both CACIB Singapore Branch and CA Indosuez Wealth Management (Singapore)

Main responsibilities:

• Main duties details:


• Troubleshoot and problem solve PC / Server related hardware, Printer and software issues and elevate support issues to 2nd level IT support or 3rd party vendors


• Perform IT helpdesk function by answering supports calls


• Follow-up on user purchase and services subscription request


• Internal video conference meeting setup and troubleshoot


• Support Capital Markets for all applications and infrastructure.


• Support Reuters, Bloomberg, TRFXT, and voice recorders etc which are most critical for Capital markets.


• Provide full support for all hardware and electronic equipment’s.


• Network Administration duties including generation and maintenance of UT code and log-in accounts for new end-users.


• Install/Configure/Troubleshoot all operating system installed in PCs and Servers Maintain database on legal license for all systems.


• Install and maintain the authorized software applications.


• Give on the job training to the users on new systems and/or new releases of business applications, networking and operating systems.


• Ensure that operating instructions are followed and proper records of operations are well maintained.


• Initiating corrective action as necessary to deal with computer malfunction and breaches of security.


• Enforce PC and Server security against threads/virus attacks by updating the Virus engine/virus definition list in all PCS and Servers.


• Obtain/validate quotations from various suppliers for new requirements and submit them to IT manager for review and approval.


• Maintain close liaison with helpdesks for all applications supported by other bank entities including Paris, London, ISAP and Hong Kong.


• Monitor the daily security technology bulletin send by Information Security Risk Management Unit and lease with Paris for proper actions.


• Ensure that daily, weekly and monthly backup is maintained for Singapore Branch Windows and E-mail servers.


• Maintain telephone systems and mobile phones, and ensure telephone calls of dealing room Staff and other Critical functions (as decided by management) are recorded and archived.


• Maintain hardware & software inventory.


• Participate in the local IT Policy and Procedures and ensure that they are strictlyfollowed for all IT implementations.