System Engineer

Crédit Agricole CIB; Singapore; On-site; SGD 48,000 - 75,000; Full time

Job summary

Crédit Agricole CIB Singapore is seeking a System Engineer to assist the IT Manager in daily operations, manage servers and applications, and provide IT support for CACIB Singapore and CA Indosuez Wealth Management. You will handle end-user support, hardware/software troubleshooting, and coordinate with global teams to ensure security, backups, and business continuity.

This role offers hands-on exposure to capital markets infrastructure in a banking environment with opportunities to train staff

Qualifications

• Experience in IT operations and end-user support.
• Ability to troubleshoot PC/Server hardware and software.
• Knowledge of security and backup practices.
• Coordinate with multiple bank teams and vendors.

Responsibilities

• Troubleshoot PC/Server hardware, printer, and software issues.
• Provide IT helpdesk support via calls and ticketing.
• Follow-up on user purchases and service subscriptions.
• Setup and troubleshoot internal video conferences.
• Support Capital Markets applications and infrastructure.
• Maintain backups for Singapore branch servers and email.

Job description

System Engineer to Assist the IT Manager in the day to day IT operations of the branch. He should also provide IT support for CACIB Singapore for IT operations, Manages the servers, applications and IT projects of the Branch. The IT operations include, but aren't limited to, IT End User Supports for both CACIB Singapore Branch and CA Indosuez Wealth Management (Singapore)

Main responsibilities:

• Troubleshoot and problem solve PC / Server related hardware, Printer and software issues and elevate support issues to 2nd level IT support or 3rd party vendors
• Perform IT helpdesk function by answering supports calls
• Follow-up on user purchase and services subscription request
• Internal video conference meeting setup and troubleshoot
• Support Capital Markets for all applications and infrastructure.
• Support Reuters, Bloomberg, TRFXT, and voice recorders etc which are most critical for Capital markets.
• Provide full support for all hardware and electronic equipment’s.
• Network Administration duties including generation and maintenance of UT code and log-in accounts for new end-users.
• Install/Configure/Troubleshoot all operating system installed in PCs and Servers
• Maintain database on legal license for all systems.
• Install and maintain the authorized software applications.
• Give on the job training to the users on new systems and/or new releases of business applications, networking and operating systems.
• Ensure that operating instructions are followed and proper records of operations are well maintained.
• Initiating corrective action as necessary to deal with computer malfunction and breaches of security.
• Enforce PC and Server security against threads/virus attacks by updating the Virus engine/virus definition list in all PCS and Servers.
• Obtain/validate quotations from various suppliers for new requirements and submit them to IT manager for review and approval
• Maintain close liaison with helpdesks for all applications supported by other bank entities including Paris, London, ISAP and Hong Kong.
• Monitor the daily security technology bulletin send by Information Security Risk Management Unit and lease with Paris for proper actions.
• Ensure that daily, weekly and monthly backup is maintained for Singapore Branch Windows and E-mail servers.
• Maintain telephone systems and mobile phones, and ensure telephone calls of dealing room
• Staff and other Critical functions (as decided by management) are recorded and archived.
• Maintain hardware & software inventory.
• Participate in the local IT Policy and Procedures and ensure that they are strictly followed for all IT implementations.
• Liaise with relevant teams for the local payments and clearing systems at the branch.
• Directly participate in BCP (Disaster recovery Plan).
• Prepare systems and users documentations.
• Provide Helpdesk support to Private Banking users.

Legal and Regulatory Responsibilities

• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.

Secondary duties:

• Backup other staff in the team who is on leave.