System Engineer

CREDIT AGRICOLE CORPORATE AND INVESTMENT BANK; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

CREDIT AGRICOLE CORPORATE AND INVESTMENT BANK is seeking a System Engineer to assist the IT Manager with daily IT operations at the Singapore branch. The role includes end-user support, server management, and IT projects for CACIB Singapore and related entities.

The candidate will handle IT operations, provide helpdesk support, manage hardware/software, and assist in maintaining secure, compliant IT infrastructure across the branch.

Qualifications

• Supports IT operations for CACIB Singapore; provides end-user and server support.
• Participates in IT projects and maintains branch IT systems.
• Maintains security and compliance for IT operations.

Responsibilities

• Troubleshoot PC/Server hardware and software issues and escalate to 2nd/3rd line or vendors.
• Perform IT helpdesk tasks by handling support calls and ticketing.
• Maintain licenses, backups, and inventory for hardware and software.

Skills

End user support

IT helpdesk

Network administration

Server administration

Tools

Windows Server

Active Directory

Virus protection

Job description

Summary of the position:

System Engineer to Assist the IT Manager in the day to day IT operations of the branch. He should also provide IT support for CACIB Singapore for IT operations, Manages the servers, applications and IT projects of the Branch. The IT operations include, but aren't limited to, IT End User Supports for both CACIB Singapore Branch and CA Indosuez Wealth Management (Singapore)

Main responsibilities:

• Troubleshoot and problem solve PC / Server related hardware, Printer and software issues and elevate support issues to 2nd level IT support or 3rd party vendors
• Perform IT helpdesk function by answering supports calls
• Follow-up on user purchase and services subscription request
• Internal video conference meeting setup and troubleshoot
• Support Capital Markets for all applications and infrastructure.
• Support Reuters, Bloomberg, TRFXT, and voice recorders etc which are most critical for Capital markets.
• Provide full support for all hardware and electronic equipment’s.
• Network Administration duties including generation and maintenance of UT code and log-in accounts for new end-users.
• Install/Configure/Troubleshoot all operating system installed in PCs and Servers
• Maintain database on legal license for all systems.
• Install and maintain the authorized software applications.
• Give on the job training to the users on new systems and/or new releases of business applications, networking and operating systems.
• Ensure that operating instructions are followed and proper records of operations are well maintained.
• Initiating corrective action as necessary to deal with computer malfunction and breaches of security.
• Enforce PC and Server security against threads/virus attacks by updating the Virus engine/virus definition list in all PCS and Servers.
• Obtain/validate quotations from various suppliers for new requirements and submit them to IT manager for review and approval
• Maintain close liaison with helpdesks for all applications supported by other bank entities including Paris, London, ISAP and Hong Kong.
• Monitor the daily security technology bulletin send by Information Security Risk Management Unit and lease with Paris for proper actions.
• Ensure that daily, weekly and monthly backup is maintained for Singapore BranchWindows and E-mail servers.
• Maintain telephone systems and mobile phones, and ensure telephone calls of dealing room Staff and other Critical functions (as decided by management) are recorded and archived.
• Maintain hardware & software inventory.
• Participate in the local IT Policy and Procedures and ensure that they are strictlyfollowed for all IT implementations.
• Liaise with relevant teams for the local payments and clearing systems at the branch.
• Directly participate in BCP (Disaster recovery Plan).
• Prepare systems and users documentations.
• Provide Helpdesk support to Private Banking users.

Legal and Regulatory Responsibilities

• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.

Secondary duties:

• Backup other staff in the team who is on leave.
• Other duties may be assigned.