Systems Engineer

Crédit Agricole CIB; Singapore; In loco; SGD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Crédit Agricole CIB Singapore is seeking a System Engineer to assist the IT Manager in daily branch operations and provide IT support for CACIB Singapore. You will manage servers, applications and IT projects, and provide End User Support for CACIB Singapore Branch and CA Indosuez Wealth Management (Singapore).

The role involves troubleshooting, helpdesk duties, patching security, backups, and liaising with Paris/London/ISAP/Hong Kong IT teams to ensure smooth operations.

Competenze

• Experience in IT operations for a bank branch.
• Ability to handle end-user support and helpdesk tasks.
• Familiar with security, backups, and incident response.

Mansioni

• Troubleshoot PC/Server hardware, printer and software issues; escalate to 2nd/3rd level support or vendors.
• Perform IT helpdesk functions by answering support calls.
• Follow up on user purchase and service subscription requests.
• Set up and troubleshoot internal video conferences.
• Support Capital Markets applications and infrastructure.
• Assist with Reuters, Bloomberg, TRFXT, and voice recorders.

Conoscenze

IT support

Troubleshooting

Server administration

Security management

Strumenti

Windows Server

Descrizione del lavoro

Summary of the position

System Engineer to Assist the IT Manager in the day to day IT operations of the branch. He should also provide IT support for CACIB Singapore for IT operations, Manages the servers, applications and IT projects of the Branch. The IT operations include, but aren’t limited to, IT End User Supports for both CACIB Singapore Branch and CA Indosuez Wealth Management (Singapore)

Main responsibilities

• Main duties details:
• Troubleshoot and problem solve PC / Server related hardware, Printer and software issues and elevate support issues to 2nd level IT support or 3rd party vendors
• Perform IT helpdesk function by answering supports calls
• Follow-up on user purchase and services subscription request
• Internal video conference meeting setup and troubleshoot
• Support Capital Markets for all applications and infrastructure.
• Support Reuters, Bloomberg, TRFXT, and voice recorders etc which are most critical for Capital markets.
• Provide full support for all hardware and electronic equipment’s.
• Network Administration duties including generation and maintenance of UT code and log-in accounts for new end-users.
• Install/Configure/Troubleshoot all operating system installed in PCs and Servers Maintain database on legal license for all systems.
• Install and maintain the authorized software applications.
• Give on the job training to the users on new systems and/or new releases of business applications, networking and operating systems.
• Ensure that operating instructions are followed and proper records of operations are well maintained.
• Initiating corrective action as necessary to deal with computer malfunction and breaches of security.
• Enforce PC and Server security against threads/virus attacks by updating the Virus engine/virus definition list in all PCS and Servers.
• Obtain/validate quotations from various suppliers for new requirements and submit them to IT manager for review and approval.
• Maintain close liaison with helpdesks for all applications supported by other bank entities including Paris, London, ISAP and Hong Kong.
• Monitor the daily security technology bulletin send by Information Security Risk Management Unit and lease with Paris for proper actions.
• Ensure that daily, weekly and monthly backup is maintained for Singapore Branch Windows and E-mail servers.
• Maintain telephone systems and mobile phones, and ensure telephone calls of dealing room Staff and other Critical functions (as decided by management) are recorded and archived.
• Maintain hardware & software inventory.
• Participate in the local IT Policy and Procedures and ensure that they are strictly followed for all IT implementations.