Windows L1/L2 RUN Engineer

Crédit Agricole CIB; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Crédit Agricole CIB Singapore IT RUN Operations is seeking a skilled Windows Engineer to be the technical RUN expert for Cloud operations services (Windows). You will ensure production readiness, health, and stability of Windows-based infrastructure, working with architects and project teams on roadmaps and transformation initiatives.

The role covers Windows OS, Hyper-V, Failover Clustering, and VMware environments, with emphasis on automation, incident management, and LEAN-CACIB best practices.

Qualifications

• 4-7 years of experience managing Windows environments.
• Subject matter expert on Windows OS, Hyper-V, and Failover Clustering.
• Knowledge of VMware technologies (vSphere, vCenter, VROPS, VRLI) is advantageous.
• Hands-on with Python, PowerShell and workflow integration tools.
• Knowledge of patching tools and Active Directory.

Responsibilities

• Manage RUN Operations Windows services and act as escalation point for production issues.
• Develop best practices and ensure team knowledge through training.
• Collaborate with architects and project teams on technology roadmaps and projects.
• Drive root-cause analysis and implement improvements to increase service availability.

Skills

Windows OS

Hyper-V

Failover Clustering

VMware vSphere

PowerShell

Tools

HPE hardware

Job description

Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 10th largest bank by total assets.

Our Singapore center is the 2nd largest IT setup (after Paris Head Office) for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:

• Envisioning and preparing the Bank’s futures information systems
• Partnering and supporting core banking flagships and transverse areas in their large-scale development projects
• Providing premium In-house Banking applications

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

ISAP/ITS Department Overview

ISAP IT Production Centre is an offshore delivery center managing IT Operations (RUN) for Europe and Asia. It constitutes one of two main hubs for CA-CIB IT production teams.

ISAP IT Production Centre is split in 4 departments covering the following aspects:

• Infrastructure Services
• Application Services & Operations
• Middleware Services
• End Users and Transverse Services

The scope of technologies encompasses core infrastructures (Systems, Storage, Network and Security), end user services (Citrix, VDI, and communication services), and applications and associated infrastructure (middleware platforms such as Database, Control-M, MQ, CFT, SharePoint).

Job Summary

He/She will be a technical RUN expert for all Cloud operations services (Windows) in CA-CIB. As such, he/she will provide support and act as the last level of escalation point for all production support activities within the operations team in Singapore. He/She is accountable for the overall health and stability of the technical solutions within his scope. He/She has to work effectively with technical peers such as architects, peer experts and project teams on technology road maps and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.

The team operates the RUN activities and delivers projects for its infrastructure scope covering Cloud Windows OS, Failover Cluster, Hyper‑V, VMware, AWS, GCP, and HPE DL/Synergy/Simplivity/Alletra series hardware.

Job Detailed Description

An Engineer has a wide spectrum of responsibilities and actions.

As an Engineer of his/her team, he/she:

• assigns technical tasks and manages delegation for technical issues,
• animates the team to encourage collaboration and sharing of best practices,
• has a role in supporting technical skills development and provides training when required.
• supports new technologies and leverages them to provide consistency of service across streams,
• manages service improvements for all Windows services supported throughout the organization,
• documents, reviews, maintains and shares relevant technical information to the team
• provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
• implements and develops improvements based on LEAN‑CA‑CIB best practices,
• focuses on automation and optimum use of the team to improve efficiency,
• drives and delivers root cause for any high severity issue,
• reviews technology changes to identify potential risks,
• is responsible for problem management and resolution.

As a professional in RUN Operations Services (Windows), he/she:

• supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
• is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
• engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
• facilitates transformation projects and suggest future directions for new areas of improvement and change,
• guarantees the production readiness and license to operate of new projects and solutions,
• is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
• actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations,
• actively assist in identifying the most technical skilled candidates for open roles,
• technically coach and develop partner resources to improve quality and productivity,
• defines the technical skillset required to support CA-CIB technologies.

As the escalation point of contact for Clients, he/she:

• manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality.

Legal and Regulatory responsibilities, he/she:

• complies with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
• maintains appropriate knowledge to ensure to be fully qualified to undertake the role.
• completes all mandatory training as required to attain and maintain competence.

Job Specific Environment and/or Organization

• Working hours will be in rotating shifts and primarily to cover Europe business hours
• On‑call support will be expected on a rotational basis on both weekdays and weekends

Candidate Profile

• 4-7 years of experience in managing Windows environment.
• Subject matter expert on core technologies – Windows OS, Hyper‑V and Failover Clustering.
• Knowledge of VMware technologies (vSphere, vCenter, VROPS, VRLI) will be an advantage.
• In‑depth hands‑on knowledge/experience with HPE hardware (DL, Synergy, Simplivity, Alletra series).
• In‑depth hands‑on knowledge/experience with Python, PowerShell and workflow integration tools.
• Knowledge and/or hands on working experience with patching tools and Active Directory.