System Analyst (Salesforce)

Recruit Express Pte Ltd; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore seeks a Salesforce Business Analyst/Solution Architect to translate business needs into scalable Salesforce solutions. You will collaborate with internal stakeholders and technical teams to design integrations and ensure successful delivery across initiatives.

The role requires hands-on experience with Visualforce, Apex, and Salesforce APIs, plus strong BA skills and attention to detail.

Qualifications

• 3+ years experience with Salesforce.
• Solid understanding of Salesforce architecture and API.
• Experience writing Visualforce and Apex classes and triggers.
• Proven success with Salesforce migration/integration projects.
• Strong business analysis and requirements gathering.

Responsibilities

• Analyse business requirements and translate needs into Salesforce solution requirements.
• Engage with stakeholders to understand processes and pain points.
• Lead requirements gathering and implementation planning for Salesforce initiatives.
• Design integration approaches with enterprise apps and third-party systems.
• Coordinate with technical teams to ensure delivery of designs.
• Provide guidance to users on Salesforce functionality and capabilities.
• Identify opportunities to improve processes via Salesforce automation.
• Support testing, deployment planning, and post-implementation review.

Skills

Salesforce

Business Analysis

Apex

Visualforce

APIs

Education

Bachelor's degree in CS/Software Engineering/MIS

Tools

Salesforce API

Job description

Responsibilities:

• Analyse business requirements and translate business needs into functional and technical solution requirements within the Salesforce platform.
• Engage with internal stakeholders and end users to understand business processes, identify pain points, and recommend appropriate system solutions.
• Lead requirements gathering, solution assessment and implementation planning for Salesforce-based business initiatives.
• Evaluate existing Salesforce processes and configurations and identify opportunities for process improvement, automation and system optimisation.
• Design solution approaches that integrate Salesforce with existing enterprise applications and third-party systems.
• Work closely with CRM, Digital Centre of Excellence and backend technology teams to define integration requirements, data flows and solution interfaces.
• Prepare functional specifications, solution documentation, process flows and implementation documentation.
• Coordinate with technical teams during solution implementation to ensure that requirements and agreed solution designs are correctly delivered.
• Review proposed configurations and technical solutions against business requirements and expected user outcomes.
• Support system testing, user acceptance testing, defect analysis and resolution activities.
• Analyse implementation issues and coordinate with relevant technical teams to determine appropriate resolutions.
• Support deployment planning, release coordination and post-implementation review.
• Provide guidance to business users on Salesforce functionality, processes and system capabilities.
• Manage multiple initiatives involving different stakeholders and communicate project status, risks, issues and dependencies proactively.
• Identify opportunities to improve business processes through Salesforce capabilities, workflow automation and system integration.
• Perform ad hoc business, system and process analysis as required.

Requirements:

• Bachelor's degree in Computer Science, Software Engineering, MIS or related field is preferred.
• 3+years previous experience with Salesforce
• Solid understanding of and detailed experience with Salesforce architecture and API.
• Detailed experience writing Visualforce and Apex classes and triggers.
• Demonstrative success with multiple Salesforce migration/integration projects.
• Strong business analysis and functional experience, including requirements gathering.
• Strong attention to detail and excellent problem-solving skills.
• Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both customers, leadership, and technical teams.