Salesforce Consultant

Recruit Express Pte Ltd; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a Salesforce Business Analyst/Engineer to translate business needs into Salesforce solutions. You will engage stakeholders, gather requirements, and plan implementations for Salesforce-based initiatives.

The role requires 3+ years of Salesforce experience, strong analytical skills, and a proven track record with migrations/integrations. You will collaborate with CRM and backend teams to ensure seamless data flows and integrations.

Qualifications

• 3+ years of experience with Salesforce
• Solid understanding of Salesforce architecture and API
• Experience writing Visualforce and Apex classes and triggers
• Demonstrated success with multiple Salesforce migration/integration projects
• Strong business analysis and requirements gathering skills
• Strong communication and data presentation skills

Responsibilities

• Analyse business requirements and translate them into Salesforce functional and technical needs.
• Engage with stakeholders to understand processes, pain points and propose solutions.
• Lead requirements gathering, solution assessment and implementation planning for Salesforce initiatives.
• Evaluate Salesforce processes and configurations for improvements and automation.
• Design integration approaches with existing enterprise apps and third-party systems.
• Collaborate with CRM and backend teams to define data flows and interfaces.
• Prepare functional specs, process flows and implementation docs.
• Coordinate with technical teams to ensure delivered solution aligns with requirements.

Skills

Business Analysis

Requirements Gathering

Communication

Problem-Solving

Stakeholder Management

Education

Bachelor's degree in Computer Science / Software Engineering / MIS

Tools

Visualforce

Apex

Salesforce API

Salesforce Migration/Integration

Job description

Responsibilities:

• Analyse business requirements and translate business needs into functional and technical solution requirements within the Salesforce platform.
• Engage with internal stakeholders and end users to understand business processes, identify pain points, and recommend appropriate system solutions.
• Lead requirements gathering, solution assessment and implementation planning for Salesforce-based business initiatives.
• Evaluate existing Salesforce processes and configurations and identify opportunities for process improvement, automation and system optimisation.
• Design solution approaches that integrate Salesforce with existing enterprise applications and third-party systems.
• Work closely with CRM, Digital Centre of Excellence and backend technology teams to define integration requirements, data flows and solution interfaces.
• Prepare functional specifications, solution documentation, process flows and implementation documentation.
• Coordinate with technical teams during solution implementation to ensure that requirements and agreed solution designs are correctly delivered.
• Review proposed configurations and technical solutions against business requirements and expected user outcomes.
• Support system testing, user acceptance testing, defect analysis and resolution activities.
• Analyse implementation issues and coordinate with relevant technical teams to determine appropriate resolutions.
• Support deployment planning, release coordination and post-implementation review.
• Provide guidance to business users on Salesforce functionality, processes and system capabilities.
• Manage multiple initiatives involving different stakeholders and communicate project status, risks, issues and dependencies proactively.
• Identify opportunities to improve business processes through Salesforce capabilities, workflow automation and system integration.
• Perform ad hoc business, system and process analysis as required.

Requirements:

• Bachelor's degree in Computer Science, Software Engineering, MIS or related field is preferred.
• 3+years previous experience with Salesforce
• Solid understanding of and detailed experience with Salesforce architecture and API.
• Detailed experience writing Visualforce and Apex classes and triggers.
• Demonstrative success with multiple Salesforce migration/integration projects.
• Strong business analysis and functional experience, including requirements gathering.
• Strong attention to detail and excellent problem-solving skills.
• Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both customers, leadership, and technical teams.