(UP $3.3K) Indoor/Outdoor Survey Officer

PERSOL SINGAPORE PTE. LTD.; Singapore; Presencial; SGD 33.000 - 37.000; Jornada completa

Descripción de la vacante

PERSOL Singapore Pte Ltd is seeking a data-entry focused survey assistant in Singapore. The role involves assisting respondents, collecting data, and ensuring accuracy across multiple channels.

You will work on a rostered 5-day week, including weekends, with shifts ranging around 11am–9pm as needed. The position requires a Diploma in Business or Marketing and 1–2 years in customer-facing roles, along with strong communication and data entry skills.

Formación

• Diploma in Business, Marketing or related field.
• 1–2 years customer-facing experience.
• Strong communication and interpersonal skills.
• Willing to work on weekends when required by project schedules.

Responsabilidades

• Assist respondents in completing surveys online or manually.
• Enter collected data accurately and ensure integrity.
• Conduct field visits for unreachable respondents.
• Update call outcomes and survey progress daily.
• Collaborate with team to hit completion targets.
• Handle objections and encourage participation.
• Prepare daily productivity and progress reports.
• Review and clean data flagged for errors.
• Maintain detailed case notes for follow-up actions.
• Follow SOPs and justify deviations.
• Meet KPIs.

Conocimientos

Communication skills

Interpersonal skills

Time management

MS Office

Data entry

Independent work

Weekend availability

Educación

Diploma in Business/Marketing

Herramientas

Excel

Word

Descripción del empleo

Job Details:

• Salary: $3,000 to $3,300
• Contract Period: Until 31 December 2026 (able to renew)
• Office Location: Nearest MRT Novena
• Working days and hours : 5 days work week across Monday to Sunday (based on roster - example : 11am - 8pm OR 12pm - 9pm , including weekend)

Key Responsibilities:

• Assist respondents in completing surveys online or through manual collection methods.
• Accurately enter collected data into the system and ensure data integrity.
• Conduct field visits for respondents who cannot be reached via phone.
• Update call outcomes and survey progress daily using assigned tools (e.g., Excel).
• Collaborate with team members to achieve survey completion targets.
• Handle respondent objections professionally and encourage participation.
• Prepare accurate daily reports on productivity and survey completion.
• Review and correct (“clean”) survey data flagged for errors or ambiguities.
• Maintain detailed case notes for each respondent to support follow-up actions.
• Adhere to Standard Operating Procedures (SOP) and provide valid reasons for any deviations.
• Meet established Key Performance Indicators (KPIs).

Requirements:

• Minimum Diploma qualification in Business, Marketing, or related field.
• Customer Service Experience: At least 1-2 years in a customer-facing role.
• Strong communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Proficiency in MS Office (Excel, Word) and basic data entry tools.
• Availability to work on weekends as required by project schedules.
• High attention to detail and ability to maintain confidentiality.

We regret to inform that only shortlisted candidates will be notified.

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PERSOL Singapore Pte Ltd RCB No. 200007268E EA License No. 01C4394 EA Registration No. R23117223 (Poh Siew Ling)