Admin and Call Supervisor (Mon-Fri | 10 months)

PERSOL; Singapore; In loco; SGD 47.000 - 60.000; Tempo pieno

Descrizione del lavoro

PERSOL is seeking a Supervisor to lead a team of Verification Officers at our Novena office. The role focuses on achieving the target number of verified responses, handling complaints, and maintaining data quality through refined query checks.

The candidate will train teammates, set daily targets, and ensure cohesive performance to meet tight project timelines. This is a 10-month contract with a start window of December 2026 to January 2027.

Competenze

• Diploma or equivalent required.
• Proven supervisory experience.
• Must commit to 10-month project.
• Experience with KPIs and timelines.

Mansioni

• Lead a team of Verification Officers to achieve data collection targets.
• Address complaints referred by Verification Officers.
• Verify data and amend query checks to ensure data quality.
• Conduct training for teammates to ensure effective execution.
• Set daily targets and ensure alignment to deadlines.
• Outbound calls to respondents for data verification.

Conoscenze

Leadership

Coaching

Communication

Project management

Customer service

Data quality

Formazione

Diploma or equivalent

Strumenti

Microsoft Excel

Pivot table

VLOOKUP

Descrizione del lavoro

Office: Novena

Contract Duration: 10 months

Targeted Start Date: December 2026/ January 2027

Monday to Friday 08:30am to 6:00pm

Responsibilities

• Lead a team of Verification Officers to achieve results in getting the desired number of verifying data from the respondents
• Handle any complaints referred by the Verification Officer
• Verify data and amend query checks to ensure quality of data
• Conduct training for teammates to ensure effective execution
• Setting daily targets and goals to meet the desired deadline Communicate effectively with teammates and ensure everyone has a common goal to achieve team results
• Outbound call to respondent for verification of data

Requirements

• Possess minimum Diploma or equivalent.
• Must have relevant experience with proven record in supervisory role
• Must be able to commit till project completion
• Experience with Key Performance Indicators (KPIs)
• Experience in handling projects and meet timeline
• Must be detailed and ensure data accuracy
• Outstanding organizational and leadership skills
• Excellent customer service skills
• Experience with coaching or training
• Comfortable to work in a dynamic and fast-paced environment with tight project timelines
• Able to handle unexpected situations and provide appropriate solutions to stakeholders
• Proficient in Microsoft Office especially MS Excel (Knowledge on Pivot table & vLookup will be added advantage)
• Selected candidates are required to complete the training course and passed the tests based on the given criteria
• Only Singaporean may apply

• Required to attend and pass training and assessment on the first week of work