Survey Operations & Data Analyst Lead

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking a data-driven Operations Analyst to support large-scale survey operations. The role focuses on operational intelligence, monitoring, and data analytics to improve efficiency and quality.

You will develop dashboards, automate workflows, and partner with cross-functional teams to enhance reporting and platform usage. Responsibilities include monitoring trends, identifying gaps, and providing forecasting to guide planning.

Qualifications

• Experience in data analysis and reporting for large-scale operations.
• Ability to design and implement automation and validation workflows.
• Strong collaboration with multiple teams to drive operational improvements.

Responsibilities

• Develop and implement operational intelligence frameworks for survey operations.
• Monitor trends, performance, and data anomalies across projects.
• Identify gaps and risks through data analysis and reporting.
• Support preventive monitoring to improve data quality and reduce downstream issues.
• Generate insights and recommendations to improve efficiency and effectiveness.
• Develop and maintain dashboards, reporting structures and performance tracking tools.
• Support management reporting through data analysis and visualization.
• Monitor trends in collection and validation indicators.
• Provide forecasting and trend analysis to inform planning.
• Improve reporting visibility and accessibility across departments.
• Collaborate with stakeholders to optimize workflows and platform usage.
• Ensure governance, integrity and quality of operational reporting.

Skills

Operational Intelligence

Monitoring

Dashboarding

Data Analytics

Automation

Cross-Functional Collaboration

Governance & Data Quality

Job description

Duration: 1 year

Location: Central

Working Hours: Monday - Friday 8.30am to 6pm

Responsibilities:

Operational Intelligence & Monitoring

• Develop and implement operational intelligence frameworks to support large-scale survey operations
• Monitor operational trends, collection performance, productivity patterns and data anomalies across projects
• Identify operational gaps, recurring issues and potential risk areas through data analysis and reporting
• Support preventive operational monitoring to improve collection quality and reduce downstream validation issues
• Generate operational insights and recommendations to improve operational efficiency and effectiveness

Dashboarding, Reporting & Data Analytics

• Develop and maintain operational dashboards, reporting structures and performance tracking tools
• Support management reporting through operational data analysis and visualisation
• Monitor collection trends, response rates, validation trends and operational performance indicators
• Provide operational forecasting and trend analysis to support planning and decision-making
• Improve reporting visibility and operational data accessibility across departments

Automation & System Improvement

• Support development of automation initiatives, validation logic and system-driven operational controls
• Work with coding specialists and analysts to develop scripts, tools and workflow enhancements
• Identify opportunities to reduce manual operational processes through automation and system optimisation
• Collaborate with stakeholders to improve operational workflows, reporting integration and platform utilisation

Cross-Functional Collaboration

• Work closely with Collection Operations, Validation, QS and Training teams to support operational improvements
• Support investigation of operational anomalies, data inconsistencies and recurring validation issues
• Assist operational teams in identifying root causes and preventive solutions
• Collaborate with management on implementation of operational improvement initiatives and future capability development

Governance & Continuous Improvement

• Ensure accuracy, integrity and proper governance of operational reporting and monitoring processes
• Support implementation of operational best practices, preventive controls and data quality initiatives
• Drive continuous improvement initiatives relating to operational visibility, forecasting and intelligence capability
• Contribute towards long-term operational transformation and capability development efforts

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies.You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23114622 So Man Xin