Supply Chain Transformation Lead: Ops, CX & Compliance

biomed diagnostics pte ltd; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

biomed diagnostics pte ltd is undergoing a strategic transformation in its Singapore operations. We are seeking a leader to oversee day-to-day operations, drive process improvements, and build a high-performing team across customer service, procurement and logistics.

You will revamp documentation, coordinate internal audits with the regulatory and quality assurance teams, and implement reporting dashboards to monitor performance.

Qualifications

• Experience in customer service, procurement and logistics operations.
• Exposure to healthcare or biomedical industries is advantageous.
• Strong attention to detail and ability to drive process improvements.

Responsibilities

• Oversee Singapore office operations and facilities.
• Lead and develop a team across customer service, procurement and logistics.
• Revamp documentation and internal processes for efficiency.
• Enhance stakeholder experience through process improvements.
• Collaborate with departments to identify root causes and resolve inefficiencies.
• Implement dashboards and reporting for operational performance.
• Ensure ISO quality objectives and license compliance.

Skills

Customer service

Procurement

Logistics

Team leadership

Job description

biomed diagnostics pte ltd is undergoing a strategic transformation in its Singapore operations. We are seeking a leader to oversee day-to-day operations, drive process improvements, and build a high-performing team across customer service, procurement and logistics.

You will revamp documentation, coordinate internal audits with the regulatory and quality assurance teams, and implement reporting dashboards to monitor performance.