Supply Chain Transformation Lead: Customer Experience & Ops

Biomed Diagnostics Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

Biomed Diagnostics Pte Ltd in Singapore is undergoing a strategic transformation and seeks an operations leader to oversee the Singapore office, improve internal processes, and align customer service, procurement, and logistics with ISO quality standards.

You will build and guide a team, drive documentation improvements, and coordinate with regulatory and QA teams to maintain licenses and compliance while uplifting stakeholder experience across the organization.

Qualifications

• Oversee operations and drive process improvements.
• Coordinate customer service, procurement and logistics functions.
• Ensure documentation and ISO quality objectives are met.
• Collaborate with regulatory and QA teams on compliance.

Responsibilities

• Oversee operations in Singapore office.
• Lead and develop a team across CS, procurement and logistics.
• Improve documentation across the group.
• Revamp customer experience for stakeholders.
• Review and refine existing processes to boost productivity.
• Work with other departments to resolve inefficiencies.
• Communicate improvements to stakeholders.
• Ensure operating licenses are current and ISO targets are met.
• Maintain facilities in Singapore.
• Roll out reporting dashboards for operational performance.

Skills

Customer service

Procurement

Logistics

Healthcare industry knowledge

Job description

Biomed Diagnostics Pte Ltd in Singapore is undergoing a strategic transformation and seeks an operations leader to oversee the Singapore office, improve internal processes, and align customer service, procurement, and logistics with ISO quality standards.

You will build and guide a team, drive documentation improvements, and coordinate with regulatory and QA teams to maintain licenses and compliance while uplifting stakeholder experience across the organization.