Operational Excellence & Quality Lead

Certis CISCO Secure Logistics Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Certis CISCO Secure Logistics Pte Ltd in Singapore invites a Transformation Leader to drive Lean Six Sigma, operational excellence, and quality initiatives across the business. You will lead improvements that enhance performance, efficiency, and customer outcomes while promoting a culture of curiosity and proactive problem-solving.

You will build dashboards, define KPIs, and investigate incidents, enabling the adoption of sustainable improvements into business-as-usual operations.

Responsibilities

• Identify and resolve inefficiencies, bottlenecks, and pain points to improve productivity, service quality, cost efficiency and customer experience.
• Own and strengthen SLS's Quality Management System (QMS), ensuring compliance with regulatory requirements, internal policies, and ISO frameworks while promoting a culture of operational excellence and continuous improvement.
• Lead investigations into operational incidents, customer complaints, and process failures; identify root causes, implement corrective actions, and prevent recurrence.
• Develop dashboards, KPIs, and management reports to track operational performance, project progress, productivity improvements, and business risks; translate data into actionable insights.
• Lead Lean Six Sigma and continuous improvement initiatives; design and implement sustainable solutions that deliver measurable business impact.
• Provide transformation assurance across strategic initiatives by ensuring effective governance, risk management, benefit tracking, operational readiness, and adoption of improvements into business-as-usual operations.
• Coach managers and frontline teams on Operational Excellence, Lean Six Sigma, root cause analysis, and structured problem-solving methodologies to build long-term organisational capability.

Job description

Certis CISCO Secure Logistics Pte Ltd in Singapore invites a Transformation Leader to drive Lean Six Sigma, operational excellence, and quality initiatives across the business. You will lead improvements that enhance performance, efficiency, and customer outcomes while promoting a culture of curiosity and proactive problem-solving.

You will build dashboards, define KPIs, and investigate incidents, enabling the adoption of sustainable improvements into business-as-usual operations.