Main responsibilities:
- Understands users and formalize their needs with a user centric approach and method
- Designs sustainable solutions from concept to launch, in line with Architecture principles and in coherence with Product vision
- Maintains Digital Planning product knowledge through relevant documentation
- Understands end to end processes in order to anticipate and consider potential impacts on other products/platforms with the help of the product manager and delivery coordinator
- Challenges business requirements and recommends alternative solutions, providing risks and effort associated to build the most appropriate and value-added solution.
Product design and project execution
- Conducts necessary analyses with Key Users that lead to the delivery of the high level functional needs. Formalizes process design with the Business. Conducts necessary Design Thinking workshops.
- Provides detailed specifications.
- Collaborates with the UI designer/ or developer / or technical expert to design the mockup of the product or prototype. Organizes validation loops with the Business and the Product Manager / delivery coordinator and refines specifications based on feedbacks.
- Drives necessary alignments with developers and other impacted products stakeholders (when required) in the building of the solution
- Contributes to the quality of delivered solution through test design and execution, playing the role of QC analyst when necessary (including regression tests)
- Raises defects and ensures resolution
- Facilitates user adoption through organizational procedures and user guide.
- Organizes, prepares, runs/supports UAT, user training, roll-out and handover to Product Support.
- Analyzes and reports risk in product development and project delivery
User research and understanding
- Collaborates with product managers and users to identify the best experience that meets user, business and technical needs
- Creates and maintains user personas, user journey (when applicable) and process maps, user flow diagrams
- Runs necessary interviews, workshops and tests with the users to create, validate or adjust the design
- Creates & maintains a high visibility of business processes, and dependencies
- Proactively proposes relevant product upgrades and adaptations in order to increase User Experience and efficiency
Product specification and documentation
- Creates, Updates and maintains the documentation of the product, including User Guides and Functional Specification
- Supports Product Manager in change request management and follow-up with Product Support and in the product backlog definition and refinement
- Ensures consistency of product on the long run following Architecture principles
Innovation projects
- Provides expertise on business process, products or data all along innovation process
- Contributes in identifying the Minimum Viable Product, in collaboration with the relevant contributors.
Education / Primary Qualification:
Bachelor’s degree in computer engineering, IT or supply chain
Professional experience:
- At least 5 years' in a similar capacity as Functional/Application Designer, with at least 2 full implementation cycle of global IT/SAP projects configuring and implementing Planning solutions. Technical expertise in SAP IBP (DM, S&OP), PP and MM modules required
- Preferably with Degree in Engineering or IT
- Business mapping and blueprinting experience implementing one or more SAP systems required.
- Knowledge of process analysis and design required.
- Must have excellent analytical and problem-solving skills.
- Must be a self-starter and be an independent analytical thinker with attention to detail
- Must have successful experience in prioritizing and managing multiple tasks, and adapting to a changing environment.
Skills :
- Business mapping and blueprinting experience implementing one or more SAP systems required.
- Knowledge of process analysis and design.
- Must have excellent analytical and problem-solving skills.
- Facilitation, change management Skills
- Must be a self-starter and be an independent analytical thinker with high attention to detail
- Fluent in English. Additional language is a plus
Soft Skills
- Empathic, Collaborative/Proactive, Curious, Agile/Adaptive
- Team spirit, good communication skills, culture of sharing