SUPERVISOR

VIBE CLUB PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

VIBE CLUB PTE. LTD. in Singapore is seeking a Customer Service Supervisor to oversee daily customer service and sales activities, ensuring high service standards and strong customer relationships.

You will coordinate with team members to achieve business objectives, respond to enquiries, handle feedback, and support promotional activities to drive revenue.

Qualifications

• Experience in customer service or retail environment preferred.
• Strong communication and interpersonal skills.
• Ability to supervise and coordinate staff to maintain service quality.

Responsibilities

• Maintain good relationships with existing customers to drive satisfaction and repeat business.
• Identify opportunities to attract new customers and support growth.
• Respond promptly and professionally to customer enquiries and feedback.
• Handle customer complaints and resolve issues effectively.
• Communicate clearly with customers, management, and colleagues for smooth operations.
• Coordinate and supervise staff duties to maintain service quality and efficiency.
• Support sales and promotional activities to increase revenue and achieve targets.
• Monitor staff performance and provide guidance to maintain standards.
• Work independently and with the team to achieve business objectives.
• Report operational issues and customer feedback to management and suggest improvements.

Skills

Customer service leadership

Communication skills

Team coordination

Job description

Job Summary

Responsible for supervising daily customer service and sales activities, maintaining good customer relationships, and coordinating with team members to achieve business objectives. Ensure high service standards, handle customer enquiries and feedback, and support the smooth operation of the business.

Responsibilities

• Maintain good relationships with existing customers to encourage customer satisfaction and repeat business.

• Identify opportunities to attract new customers and support business growth.

• Respond promptly and professionally to customer enquiries, requests, and feedback.

• Handle customer complaints and resolve service-related issues effectively.

• Communicate clearly with customers, management, and colleagues to ensure smooth daily operations.

• Coordinate and supervise staff duties to maintain service quality and operational efficiency.

• Support sales and promotional activities to increase revenue and achieve business targets.

• Monitor staff performance and provide guidance to maintain service standards.

• Work independently and collaboratively with team members to achieve business objectives.

• Report operational issues and customer feedback to management and recommend improvements.