MANAGER

VIBE CLUB PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

VIBE CLUB PTE. LTD. in Singapore is seeking an experienced Operations Manager to oversee daily business activities, drive revenue growth, and expand the customer base. You will supervise staff, ensure excellent customer service, enforce policies, and coordinate improvements to meet business goals.

The role requires strong leadership, strategic thinking, and hands-on oversight of operations, sales, and compliance to deliver high performance.

Qualifications

• Minimum 5 years in operations management.
• Strong leadership and people management.
• Excellent customer service mindset.

Responsibilities

• Develop and implement business strategies to attract new customers, increase customer traffic, and improve profitability.
• Lead, train, motivate, and supervise staff to achieve targets and maintain service standards.
• Monitor sales performance and implement measures to improve revenue and retention.
• Ensure excellent customer service and handle feedback and complaints professionally.
• Oversee administrative duties and ensure compliance with policies and regulations.
• Maintain premises in a clean, organized condition to enhance customer experience.
• Conduct staff performance evaluations, identify training needs, and support development.
• Coordinate staff schedules and manage manpower resources effectively.
• Monitor daily operations and resolve issues to ensure smooth activities.
• Review operating expenses, inventory, and resource utilization for cost control.
• Coordinate with management to implement improvements and achieve goals.

Skills

Operations leadership

Staff supervision

Customer service

Job description

Job Summary

Responsible for managing daily business operations, developing strategies to increase revenue and expand the customer base, and supervising staff to achieve business objectives. Ensure high standards of customer service, effective staff management, compliance with company policies, and overall operational efficiency.

Responsibilities

• Develop and implement business strategies to attract new customers, increase customer traffic, and improve business profitability.

• Lead, train, motivate, and supervise staff to achieve sales targets and maintain service standards.

• Monitor sales performance and implement appropriate measures to improve revenue and customer retention.

• Ensure excellent customer service and handle customer feedback and complaints professionally.

• Oversee administrative duties and ensure compliance with company policies and applicable regulations.

• Maintain the premises in a clean, organized, and presentable condition to enhance customer experience.

• Conduct staff performance evaluations, identify training needs, and support employee development.

• Coordinate staff schedules, allocate duties, and manage manpower resources effectively.

• Monitor daily operations and resolve operational issues to ensure smooth business activities.

• Review operating expenses, inventory, and resource utilization to support cost control and profitability.

• Coordinate with management and relevant departments to implement operational improvements and achieve business goals.