SUPERVISOR

ALINA SPA AND BEAUTIESSS; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

ALINA SPA AND BEAUTIESSS is seeking an Operations Supervisor to oversee daily business operations, ensuring smooth workflow and adherence to policies.

You will monitor staff performance, coordinate schedules, maintain records, handle customer feedback, uphold hygiene standards, and assist management with strategic initiatives.

Responsibilities

• Supervise daily business operations to ensure smooth and efficient workflow.
• Monitor staff performance and ensure compliance with company policies and procedures.
• Coordinate staff schedules and allocate duties according to operational needs.
• Ensure high standards of customer service and customer satisfaction.
• Handle customer feedback, complaints, and service-related issues professionally.
• Monitor service quality and ensure compliance with hygiene and safety standards.
• Assist management in implementing operational policies and business strategies.
• Maintain daily operational records and prepare regular reports for management.
• Coordinate with staff to resolve operational issues and improve work efficiency.
• Perform other duties assigned by management to support business operations.

Job description

Supervise daily business operations to ensure smooth and efficient workflow.

Monitor staff performance and ensure compliance with company policies and procedures.

Coordinate staff schedules and allocate duties according to operational needs.

Ensure high standards of customer service and customer satisfaction.

Handle customer feedback, complaints, and service-related issues professionally.

Monitor service quality and ensure compliance with hygiene and safety standards.

Assist management in implementing operational policies and business strategies.

Maintain daily operational records and prepare regular reports for management.

Coordinate with staff to resolve operational issues and improve work efficiency.

Perform other duties assigned by management to support business operations.