Supervisor

LEADING-EDGE CONSULTANCY SERVICES PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

LEADING-EDGE CONSULTANCY SERVICES PTE. LTD. in Singapore is seeking a Supervisor (Service Operations) to oversee daily service operations, manage staff performance, and uphold high service standards.

You will bridge management and frontline teams to ensure smooth delivery and customer satisfaction. Key duties include coordinating operations, training staff, handling customer inquiries, maintaining quality, and reporting on performance.

Qualifications

• Experience in service operations or similar role is preferred.
• Ability to supervise frontline staff and maintain service quality.
• Strong communication and reporting skills.

Responsibilities

• Oversee daily service operations to ensure timely, efficient delivery.
• Lead, train, and schedule frontline staff; monitor attendance.
• Handle customer inquiries and maintain high satisfaction levels.
• Conduct regular quality checks and implement improvements.
• Track performance against KPIs and prepare reports.
• Ensure compliance with safety, hygiene and regulatory requirements.
• Prepare daily/weekly operational reports and coordinate needs with management.

Skills

Operations management

Staff supervision

Customer service

Quality control

Sales targets

Compliance & safety

Administrative duties

Job description

Job Title: Supervisor (Service Operations)

Job Summary

The Supervisor is responsible for overseeing daily service operations, ensuring high service standards, managing staff performance, and maintaining customer satisfaction. This role acts as a bridge between management and frontline employees, ensuring smooth and efficient service delivery.

Key Responsibilities

1. Operations Management

• Supervise daily operations to ensure services are delivered efficiently and on schedule
• Monitor workflow, staff allocation, and service quality
• Resolve operational issues promptly to minimize disruption

2. Staff Supervision & Training

• Lead, guide, and motivate frontline staff
• Conduct on-the-job training for new and existing employees
• Prepare duty rosters and manage attendance
• Ensure staff comply with company policies and procedures

3. Customer Service

• Handle customer inquiries, feedback, and complaints professionally
• Ensure a high level of customer satisfaction and service standards
• Build and maintain positive customer relationships

4. Quality Control

• Ensure service quality meets company standards and client expectations
• Conduct regular checks and inspections
• Implement improvements where necessary

5. Sales & Performance (if applicable)

• Monitor team performance against KPIs or sales targets
• Upsell services or products where appropriate
• Prepare performance reports for management

6. Compliance & Safety

• Ensure adherence to workplace safety, hygiene, and regulatory requirements
• Maintain proper documentation and reporting
• Enforce discipline and safe work practices

7. Administrative Duties

• Prepare daily/weekly reports
• Manage inventory, supplies, or equipment (if applicable)
• Coordinate with management on staffing and operational needs