SUPERVISOR

XIANGFEI PTE. LTD.; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

XIANGFEI PTE. LTD. in Singapore is seeking an Operations Supervisor to oversee daily operations and guide staff to deliver high-quality service. You will coordinate schedules, support sales initiatives, and maintain strong relationships with customers to drive business results.

The role emphasizes leadership, efficient operations, and adherence to company standards to ensure customer satisfaction and operational excellence.

Qualifications

• Supervise daily operations and ensure staff perform their duties efficiently.
• Organize staff work schedules, allocate duties and monitor performance.
• Monitor customer service standards and ensure a positive experience.
• Handle customer enquiries, feedback and complaints professionally.
• Assist in promoting products and services to increase sales and retention.
• Maintain relationships with existing customers and support attraction of new customers.
• Coordinate with management to achieve sales targets and business objectives.
• Monitor workplace cleanliness, organization and policy compliance.
• Report issues and assist in implementing improvements.
• Support staff training and ensure service standards are followed.

Responsibilities

• Supervise daily operations and ensure staff perform their duties efficiently.
• Organize staff work schedules, allocate duties, and monitor work performance.
• Monitor customer service standards and ensure a positive customer experience.
• Handle customer enquiries, feedback, and complaints professionally.
• Assist in promoting the company's products and services to increase sales and customer retention.
• Maintain good relationships with existing customers and support efforts to attract new customers.
• Coordinate with management and team members to achieve sales targets and business objectives.
• Monitor workplace cleanliness, organization, and compliance with company policies and procedures.
• Report operational issues to management and assist in implementing improvements.
• Support staff training and ensure employees follow established service standards.

Skills

Staff supervision

Team coordination

Customer service

Sales support

Communication

Complaint handling

Staff scheduling

Operations management

Time management

Teamwork

Job description

Job Summary

Responsible for supervising daily operations, coordinating staff duties, maintaining service standards, and ensuring customer satisfaction. Support sales activities, maintain good customer relationships, and assist management in achieving business targets and operational efficiency.

Responsibilities

• Supervise daily operations and ensure staff perform their duties efficiently.

• Organize staff work schedules, allocate duties, and monitor work performance.

• Monitor customer service standards and ensure a positive customer experience.

• Handle customer enquiries, feedback, and complaints professionally.

• Assist in promoting the company's products and services to increase sales and customer retention.

• Maintain good relationships with existing customers and support efforts to attract new customers.

• Coordinate with management and team members to achieve sales targets and business objectives.

• Monitor workplace cleanliness, organization, and compliance with company policies and procedures.

• Report operational issues to management and assist in implementing improvements.

• Support staff training and ensure employees follow established service standards.

2. SKILLS

• Staff supervision and team coordination

• Customer service and relationship management

• Sales and promotional support

• Communication and interpersonal skills

• Problem-solving and complaint handling

• Staff scheduling and task allocation

• Daily operations management

• Time management and organizational skills

• Teamwork and independent working ability