CUSTOMER SERVICE MANAGER

ALINA SPA AND BEAUTIESSS; Singapore; On-site; SGD 38,000 - 52,000; Full time

Job summary

ALINA SPA AND BEAUTIESSS is seeking a Customer Service Manager to oversee daily customer service operations and ensure high standards of service delivery. The role involves developing policies, supervising staff, and handling inquiries, feedback, and complaints in a timely and professional manner.

You will monitor customer satisfaction, coordinate with operations for smooth service delivery, and establish positive relationships to encourage repeat business.

Responsibilities

• Manage and oversee daily customer service operations to ensure high standards of service delivery.
• Develop and implement customer service policies and procedures in line with company objectives.
• Supervise and train staff to improve customer service skills and professional performance.
• Handle customer enquiries, feedback, and complaints in a timely and professional manner.
• Monitor customer satisfaction and implement strategies to improve the overall customer experience.
• Coordinate with operational staff to ensure efficient service delivery and smooth daily operations.
• Establish and maintain positive relationships with customers to encourage repeat business.
• Monitor customer service performance and prepare regular reports for management.
• Identify opportunities to improve service quality, operational efficiency, and customer retention.
• Support management in developing customer engagement strategies and achieving business objectives.

Job description

Manage and oversee daily customer service operations to ensure high standards of service delivery.

Develop and implement customer service policies and procedures in line with company objectives.

Supervise and train staff to improve customer service skills and professional performance.

Handle customer enquiries, feedback, and complaints in a timely and professional manner.

Monitor customer satisfaction and implement strategies to improve the overall customer experience.

Coordinate with operational staff to ensure efficient service delivery and smooth daily operations.

Establish and maintain positive relationships with customers to encourage repeat business.

Monitor customer service performance and prepare regular reports for management.

Identify opportunities to improve service quality, operational efficiency, and customer retention.

Support management in developing customer engagement strategies and achieving business objectives.