Supervisor

AL MUBIN KITCHEN PTE. LTD.; Singapore; On-site; SGD 42,000 - 62,000; Full time

Benefits offered by this job

Restaurant staff meals

Job summary

AL MUBIN KITCHEN PTE. LTD. in Singapore is seeking an Operations Supervisor to oversee daily restaurant operations, ensuring timely service and efficient staff allocation.

You will monitor workflow, lead frontline teams, uphold hygiene and safety standards, address customer inquiries, and drive continuous improvement through regular reporting. This role emphasizes hands-on leadership and collaboration with management on staffing needs.

Responsibilities

• Operations Management: Supervise daily operations to ensure services are delivered efficiently and on schedule; monitor workflow, staff allocation, and service quality; resolve operational issues promptly to minimize disruption.
• Staff Supervision & Training: Lead, guide, and motivate frontline staff; conduct on-the-job training for new and existing employees; prepare duty rosters and manage attendance; ensure staff comply with company policies and procedures.
• Customer Service: Handle customer inquiries, feedback, and complaints professionally; ensure a high level of customer satisfaction and service standards; build and maintain positive customer relationships.
• Quality Control: Ensure service quality meets company standards and client expectations; conduct regular checks and inspections; implement improvements where necessary.
• Sales & Performance (if applicable): Monitor team performance against KPIs or sales targets; upsell services or products where appropriate; prepare performance reports for management.
• Compliance & Safety: Ensure adherence to workplace safety, hygiene, and regulatory requirements; maintain proper documentation and reporting; enforce discipline and safe work practices.
• Administrative Duties: Prepare daily/weekly reports; manage inventory, supplies, or equipment (if applicable); coordinate with management on staffing and operational needs

Job description

Key Responsibilities

1. Operations Management

   Supervise daily operations to ensure services are delivered efficiently and on schedule

   Monitor workflow, staff allocation, and service quality

   Resolve operational issues promptly to minimize disruption

2. Staff Supervision & Training

   Lead, guide, and motivate frontline staff

   Conduct on-the-job training for new and existing employees

   Prepare duty rosters and manage attendance

   Ensure staff comply with company policies and procedures

3. Customer Service

   Handle customer inquiries, feedback, and complaints professionally

   Ensure a high level of customer satisfaction and service standards

   Build and maintain positive customer relationships

4. Quality Control

   Ensure service quality meets company standards and client expectations

   Conduct regular checks and inspections

   Implement improvements where necessary

5. Sales & Performance (if applicable)

   Monitor team performance against KPIs or sales targets

   Upsell services or products where appropriate

   Prepare performance reports for management

6. Compliance & Safety

   Ensure adherence to workplace safety, hygiene, and regulatory requirements

   Maintain proper documentation and reporting

   Enforce discipline and safe work practices

7. Administrative Duties

   Prepare daily/weekly reports

   Manage inventory, supplies, or equipment (if applicable)

   Coordinate with management on staffing and operational needs