Supervisor

VIETSG SERVICES PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

VIETSG SERVICES PTE. LTD. is seeking a capable F&B Supervisor to oversee daily operations, including food preparation, service, takeaway and delivery.

You will lead a multi-disciplinary team of service crew, kitchen staff and part-time workers, assigning duties and ensuring consistent quality and hygiene. The role requires monitoring stock, handling customer enquiries, and ensuring compliance with safety standards and SOPs.

Qualifications

• Experience in F&B supervisory or team-lead roles.
• Strong communication and interpersonal skills.
• Ability to lead a diverse, multicultural team.

Responsibilities

• Supervise daily F&B operations including preparation, service, takeaway and delivery.
• Lead and coordinate a team of service crew, kitchen staff and part-timers.
• Assign duties, workstations and manpower according to needs.
• Ensure food quality, hygiene, cleanliness and service standards.
• Monitor portion control, presentation and wastage.
• Check stock levels and coordinate ordering and storage.
• Handle customer enquiries, feedback and complaints professionally.
• Ensure compliance with SFA food safety and company SOPs.
• Conduct staff briefing and on-the-job training.
• Monitor attendance, punctuality, grooming and performance.
• Manage peak hours and resolve issues quickly.
• Perform opening/closing duties including cash handling and security.
• Prepare basic reports on sales, manpower, inventory and wastage.
• Support Outlet Manager in achieving targets.

Skills

F&B supervisory

Team leadership

Communication skills

Multicultural teams

Job description

Key Responsibilities:

• Supervise daily F&B operations, including food preparation, service, takeaway and delivery activities.
• Lead and coordinate a team of service crew, kitchen staff and part-time workers.
• Assign daily duties, workstations and manpower according to operational requirements.
• Ensure food quality, hygiene, cleanliness and service standards are consistently maintained.
• Monitor food preparation, portion control, presentation and wastage.
• Check stock levels and coordinate ordering, receiving and proper storage of food and supplies.
• Handle customer enquiries, feedback and complaints professionally.
• Ensure compliance with SFA food safety requirements , workplace safety procedures and company SOPs.
• Conduct staff briefing and on-the-job training for new and existing employees.
• Monitor staff attendance, punctuality, grooming and work performance.
• Manage peak-hour operations and resolve operational issues quickly.
• Perform opening and closing duties, including cash handling and outlet security where applicable.
• Prepare basic operational reports covering sales, manpower, inventory and wastage.
• Support the Outlet Manager/Operations Manager in achieving sales, productivity and cost-control targets.

Working Environment:

Fast-paced F&B environment with prolonged standing and frequent movement.

Required to work shifts, weekends and public holidays where necessary.

Must be able to work under pressure and manage a team during peak operating periods.

Requirements:

• Relevant F&B experience preferred.
• Supervisory or team-leadership experience preferred.
• Good communication and interpersonal skills.
• Able to lead a multicultural team.
• Food Hygiene Certificate is an advantage.
• Able to work independently and make operational decisions when required.