SUPERVISOR

KING POPIAH PTE. LTD.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

King Popiah Pte. Ltd. is seeking a capable F&B Outlet Supervisor to oversee daily operations, ensure service standards and lead a team across service and kitchen support.

You will manage rosters, monitor food quality, handle customer feedback, and coordinate between kitchen and service to ensure timely orders while maintaining safety and hygiene standards in a fast-paced environment.

Qualifications

• Relevant F&B/restaurant experience.
• Supervisory or team-leadership experience preferred.
• Good communication and customer-service skills.
• Knowledge of food hygiene and safety procedures.
• Able to work shifts, weekends and public holidays.
• Able to lead a team and work in a fast-paced environment.

Responsibilities

• Supervise daily F&B outlet operations and ensure smooth service.
• Lead, guide and allocate duties to service and kitchen support staff.
• Ensure food quality, presentation, portion control and service standards are maintained.
• Monitor staff attendance, punctuality, grooming and work performance.
• Handle customer enquiries, feedback and complaints professionally.
• Ensure compliance with food safety, hygiene and workplace safety requirements.
• Monitor inventory, stock levels, wastage and proper storage of food and beverages.
• Assist with ordering and receiving of food and beverage supplies.
• Monitor daily sales, cash handling and POS transactions.
• Coordinate between kitchen and service teams to ensure timely order fulfilment.
• Conduct opening and closing procedures and ensure the outlet is properly secured.
• Train new employees on SOPs, service standards and food hygiene practices.
• Prepare duty rosters and manage manpower deployment according to business volume.
• Support promotions, events and peak-period operations.
• Report operational issues, staff matters and customer feedback to management.
• Ensure the outlet, equipment and work areas are kept clean and properly maintained.

Job description

Key Responsibilities

• Supervise daily F&B outlet operations and ensure smooth service.
• Lead, guide and allocate duties to service and kitchen support staff.
• Ensure food quality, presentation, portion control and service standards are maintained.
• Monitor staff attendance, punctuality, grooming and work performance.
• Handle customer enquiries, feedback and complaints professionally.
• Ensure compliance with food safety, hygiene and workplace safety requirements.
• Monitor inventory, stock levels, wastage and proper storage of food and beverages.
• Assist with ordering and receiving of food and beverage supplies.
• Monitor daily sales, cash handling and POS transactions.
• Coordinate between kitchen and service teams to ensure timely order fulfilment.
• Conduct opening and closing procedures and ensure the outlet is properly secured.
• Train new employees on SOPs, service standards and food hygiene practices.
• Prepare duty rosters and manage manpower deployment according to business volume.
• Support promotions, events and peak-period operations.
• Report operational issues, staff matters and customer feedback to management.
• Ensure the outlet, equipment and work areas are kept clean and properly maintained.

Minimum Requirements

• Relevant F&B/restaurant experience.
• Supervisory or team-leadership experience preferred.
• Good communication and customer-service skills.
• Knowledge of food hygiene and safety procedures.
• Able to work shifts, weekends and public holidays.
• Able to lead a team and work in a fast-paced environment.