Studio Manager – Retail & Operations

MISS MUFFET PTE. LTD.; Singapore; On-site; SGD 27,000 - 31,000; Full time

Benefits offered by this job

Varied role

Friendly environment

Ownership of operations

Growth opportunity

Five-day week

Job summary

Miss Muffet Cake Boutique in Singapore is seeking a friendly, organized Studio Manager to run day-to-day retail and operations. You will work in our Queen's Road studio, serving customers, handling orders and enquiries, and coordinating with our kitchen team.

This hands-on role requires initiative, excellent organisation, and a willingness to roll up your sleeves in a small, busy studio. A five-day week with occasional Sunday shifts arranged in advance is expected; cake decorating experience is

Qualifications

• Experience in retail, customer service, administration, hospitality or business operations.
• Excellent organisational skills and attention to detail.
• Friendly, confident communication with customers.
• Comfortable using WhatsApp Business, Google Sheets and other digital tools.
• Able to multitask, prioritise and work independently.
• Reliable, practical and happy to take initiative.
• Willing to roll up their sleeves in a small, busy studio.

Responsibilities

• Welcome customers, explain our products and handle retail sales and payments.
• Manage cake collections, packaging, displays and restocking.
• Keep the retail space clean, organised and welcoming.
• Help coordinate product sampling and neighbourhood promotions.
• Build friendly relationships with regular customers.
• Respond promptly to WhatsApp messages, calls and enquiries.
• Prepare quotations and follow up on enquiries.
• Coordinate with kitchen to ensure orders are ready on time.
• Manage inventory, stock levels, supplier orders and deliveries.
• Maintain production schedules and administrative systems.
• Coordinate daily requirements with baking and decorating team.
• Identify ways to improve organisation and efficiency.
• Support smooth studio operations even when owner is away.
• Manage weekly Friday Bake Club orders and communications.
• Support promotions and introducing new products.

Skills

Retail experience

Customer service

Organisation

Communication

Independent working

Tools

WhatsApp Business

Google Sheets

Job description

Miss Muffet Cake Boutique | Queen's Road, Singapore

Salary: S$2,400–S$2,800 per month, depending on experience
Employment: Full-time, five days per week
Working hours: Normally Monday–Friday, with occasional Sunday shifts replacing a weekday.

About us

Miss Muffet Cake Boutique is an established bespoke cake business with a growing neighbourhood retail studio on Queen's Road.

We create customised celebration cakes alongside a range of freshly baked treats, serving families, schools and corporate customers across Singapore.

We're looking for a friendly, organised and resourceful Studio Manager who enjoys working with people and can take ownership of our day-to-day retail and administrative operations.

This is a hands-on retail and operations role. You'll spend a significant part of your working day serving customers in our shop, while also managing enquiries, orders, inventory and studio coordination.

Your responsibilities

Retail & customer service

• Welcome customers, explain our products and handle retail sales and payments.

• Manage cake collections, packaging, displays and restocking.

• Keep the retail space clean, organised and welcoming.

• Help coordinate product sampling and neighbourhood promotions.

• Build friendly relationships with regular customers.

Customer enquiries & orders

• Respond promptly and professionally to WhatsApp messages, calls and customer enquiries.

• Prepare quotations using our pricing guidelines and follow up on enquiries.

• Confirm orders and ensure all details are accurately recorded.

• Coordinate with the kitchen team to ensure orders are completed on time.

• Handle routine customer questions and resolve issues professionally.

Studio operations

• Manage inventory, stock levels, supplier orders and deliveries.

• Maintain production schedules, order records and administrative systems.

• Coordinate daily requirements with the baking and decorating team.

• Identify practical ways to improve organisation and efficiency.

• Help ensure the studio runs smoothly, even when the owner is not present.

Friday Fresh Bake Club

• Manage weekly orders and customer communications.

• Coordinate production quantities, packaging and Friday deliveries.

• Maintain customer records and support repeat orders.

• Assist with promotions and introducing new products.

Who we're looking for

• Experience in retail, customer service, administration, hospitality or business operations.

• Excellent organisational skills and attention to detail.

• Friendly, confident communication with customers.

• Comfortable using WhatsApp Business, Google Sheets and other digital tools.

• Able to multitask, prioritise and work independently.

• Reliable, practical and happy to take initiative.

• Willing to roll up their sleeves in a small, busy studio.

A big bonus: Cake decorating experience!

If you can frost cakes, pipe buttercream, work with ganache or create simple cake decorations, we'd be especially interested in hearing from you.

While this is primarily a retail and operations position, someone who can occasionally lend a hand with cake decorating would be a real asset to our small team.

Cake decorating experience is highly desirable but not essential.

We welcome applicants from different professional backgrounds, including those looking for a career change.

What we offer

• A varied role in an established, independent cake boutique.

• A friendly, creative working environment.

• The opportunity to take ownership of daily studio operations.

• Direct involvement in helping a growing neighbourhood business succeed.

• A five-day working week with occasional Sunday coverage arranged in advance.