STUDIO EXPERIENCE EXECUTIVE (GYM & FITNESS)

PURPLE PLUTO PTE. LTD.

Singapore

On-site

SGD 36,000 - 60,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Competitive salary package

Wellness and training benefits

Exposure to Pilates, fitness and well‑

Career progression opportunities

Job summary

PURPLE PLUTO PTE. LTD. in Singapore is seeking a Studio Experience Executive to support daily member experience and gym operations.

You will be the first point of contact for members, helping create a welcoming, professional environment and assisting with bookings, inquiries and orientation. The role focuses on friendly service, strong communication, and teamwork in a fast-paced fitness setting. You may also engage with community events and campaigns, contributing to member growth and retention

Qualifications

Enjoy interacting with people.
Communicates warmly, clearly and confidently.
Willing to learn the Company’s membership and operational systems.

Responsibilities

Welcoming members and guests, creating a positive experience.
Handling inquiries via WhatsApp, phone, email, and walk-ins; scheduling and bookings.
Support membership growth and engagement; explain options and services.
Assist with gym operations, ensure cleanliness and readiness of spaces.
Engage with community activities and events; uphold brand standards.

Skills

Customer service

Communication

Organised

Multitasking

Team collaboration

Job description

Studio Experience Executive (Gym & Fitness)

Join Our Fitness Team

We are looking for a warm, organised, energetic and service-oriented Studio Experience Executive to support the daily member experience and operations within our gym and fitness environment.

This is more than a reception-counter position. You will be one of the first points of contact for members and guests, helping to create a welcoming, professional and well-organised environment. You will also support membership enquiries, member engagement and the operational coordination required to keep the gym running smoothly.

This position is suitable for someone who enjoys interacting with people, takes pride in delivering good service and is comfortable working in a fast-paced fitness environment.

About The Studio

We are building more than a gym.

Our focus is on fitness, movement, wellbeing, human performance, recovery, discipline and long-term health. We believe that service quality, safety, cleanliness, operational standards and the overall member experience are just as important as the training facilities and programmers we provide.

Our fitness environment is designed to be:

welcoming and community-oriented
professional, energetic and supportive
clean, organised and operationally ready
suitable for both new and experienced members
premium without being intimidating

As the business grows, this role may also support our wider gym, Pilates, wellness and multi-site operations according to operational 0requirements.

Key Responsibilities

Member & Guest Experience

You will help create a welcoming, positive and professional experience for every member and guest.

Responsibilities include:

welcoming members and guests upon arrival
managing daily member check-ins and attendance
assisting members with bookings, schedules and general enquiries
supporting new members and trial guests with gym orientation
helping members understand available facilities, classes, programmers and services
ensuring members feel acknowledged, comfortable and supported
maintaining professional service and hospitality standards
helping to create an organised, positive and energetic environment

Front Desk & Client Communication

You will support daily communication and administrative coordination.

Responsibilities include:

handling WhatsApp, telephone, email, walk-in and social media enquiries
responding to member enquiries promptly and professionally
managing appointments, class bookings and schedule coordination
maintaining accurate member records and attendance information
supporting membership administration and package management
coordinating waitlists, cancellations and class availability
updating operational information in the Company’s systems
following up on outstanding member requests and enquiries

Strong responsiveness, communication and follow-through are important for this role.

Membership & Sales Support

You will support membership growth and retention through professional engagement and consistent follow-up.

Responsibilities include:

engaging prospective members and trial guests
explaining membership options, packages, classes and available services
supporting membership and package conversion activities
following up on leads and membership enquiriessupporting the onboarding and activation of new members
helping existing members with membership-related matters
supporting member-retention and engagement initiatives
assisting with gym campaigns, launches, events and promotional activities

The role focuses on understanding members’ needs, building trust and maintaining long-term relationships. You may also be required to support agreed membership and service targets.

Gym Operations & Coordination

You will help ensure that daily gym operations remain organised, safe and operationally ready.

Responsibilities include:

supporting opening and closing procedures
ensuring the reception, gym floor and common areas are ready for operations
monitoring cleanliness, presentation and safety standards
coordinating with trainers, instructors, cleaners, vendors and other team members
supporting inventory and stock management
ensuring towels, amenities, refreshments and operational supplies are available
assisting with simple administrative reports and operational tracking
identifying operational or maintenance issues and escalating them promptly
supporting the implementation of Company policies and operating procedures

Attention to detail and consistency are important in maintaining a professional fitness environment.

Member Engagement and Community

We believe a strong fitness environment is built on people, relationships and community.

You will support:

member engagement and relationship-building
a welcoming and inclusive gym culture
community activities, challenges and member events
professional communication between members and the team
positive team culture and workplace morale
the Company’s brand and service standards

You are expected to represent the Company professionally and help maintain a respectful and supportive environment for members and colleagues.

Requirements

We are looking for someone who:

enjoys interacting with people
communicates warmly, clearly and confidently
is organised, responsible and attentive to detail
can manage multiple tasks calmly and professionally
responds promptly and follows through on assigned matters
is comfortable working in a gym and fitness environment
can work independently and as part of a team
is willing to learn the Company’s membership and operational systems
takes pride in delivering good service and member experiences
is able to work rostered shifts, including evenings, weekends and public holidays where required

Previous experience in customer service, hospitality, fitness, wellness, retail, sales, front-desk operations or membership administration would be advantageous. Candidates with a positive attitude and willingness to learn are also encouraged to apply.

Working Arrangement

Full-time position
Five-day or roster-based work arrangement
Evening, weekend and public-holiday shifts may be required
Opening and closing shifts may apply
Gym and studio-based position
The employee may be rostered or deployed across the Company’s gym, Pilates studio or other operating locations according to operational requirements

Growth Opportunities

As the business expands, there may be opportunities to take on broader responsibilities in: