Fitness Studio Manager

1 hero club pte. ltd.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive base salary

Monthly sales incentives

Complimentary classes

Medical benefits

Annual leave

Career growth opportunities

Job summary

1 Hero Club Pte. Ltd. is seeking a Studio Manager for FS8 in Singapore. This role is crucial for overseeing studio operations, enhancing member experience, and achieving sales targets.

You will lead the front-desk and instructor teams, ensuring high service standards. The ideal candidate will have at least 3 years of experience in boutique fitness or premium retail and a proven track record in sales. The position offers competitive salary, complimentary classes, and opportunities for career

Qualifications

• 3+ years in boutique fitness, wellness, hospitality, or premium retail.
• At least 1 year leading a team.
• Proven record of hitting sales or membership targets.

Responsibilities

• Own the studio's monthly membership and class pack targets.
• Track sales, attendance and retention weekly.
• Hire, train, and manage front-desk staff.

Skills

Communication

Sales

Team Leadership

Customer Service

CRM Systems

Tools

Mindbody

POS Systems

Excel

Google Sheets

Job description

Role overview

The Studio Manager runs one FS8 studio end to end: member experience, sales, instructor team and daily operations. FS8 offers Reformer Pilates, Tone and Yoga classes across studios in Singapore and the region (fs8.com).

• Location: FS8 [studio name], Singapore
• Reports to: Area / Operations Manager
• Type: Full-time, including weekends and early or late class shifts
• Leads: Front-desk team and studio instructors (full-time and freelance)

Key responsibilities

Sales and revenue

• Own the studio's monthly targets for new memberships, class packs, renewals and retail
• Convert trial and walk-in leads; follow up on enquiries within 24 hours
• Run local partnerships, community events and corporate sessions to grow the member base
• Track sales, attendance and retention weekly and act on the gaps

Member experience

• Make every visit warm, on time and well run, from check-in to post-class follow-up
• Handle feedback, complaints, freezes and cancellations quickly and fairly
• Grow retention through onboarding, milestone recognition and member events
• Keep reviews and ratings on booking platforms (e.g. ClassPass, Mindbody) high

Team leadership

• Hire, train, schedule and coach front-desk staff
• Work with instructors on class quality, punctuality and brand standards
• Build the weekly class timetable around demand, studio capacity and instructor availability
• Run regular team huddles and performance check-ins

Studio operations

• Open and close the studio; manage cash, POS and the booking system
• Keep Reformer machines and equipment safe, clean and serviced; log maintenance issues
• Manage stock, retail and supplies within budget
• Uphold health, safety and hygiene standards, including incident reporting
• Report weekly to the Area Manager on KPIs, issues and plans

Requirements

Must have

• 3+ years in boutique fitness, wellness, hospitality or premium retail, with at least 1 year leading a team
• Proven record of hitting sales or membership targets
• Confident, warm communicator in English; able to handle difficult conversations calmly
• Comfortable with booking/CRM systems (e.g. Mindbody), POS and basic Excel or Google Sheets
• Able to work weekends, public holidays and split shifts

Nice to have

• Pilates, yoga or fitness certification, or a strong personal practice
• Experience opening or turning around a studio
• Valid First Aid / CPR-AED certification
• Additional languages (e.g. Mandarin)

The person we want

• Leads by example on the floor, not from the back office
• Loves movement and community, and turns first-timers into regulars
• Organised, data-aware and quick to fix problems

What we offer

• Competitive base salary plus monthly sales and performance incentives
• Complimentary classes across FS8 studios
• Annual leave, medical and dental benefits
• Training and career growth into area or regional roles